MOHD MUBASHEER
System Administrator
Hyderabad
Summary
Meticulous System Administrator with 5 years of experience in IT Administration, software implementation and maintenance. Proven history of managing complex infrastructures and data centre operations. Expert in problem-solving and dedicated to providing best-in-class service. Skilled troubleshooting, good communication and Collaboration.
Overview
5
5
years of professional experience
3
3
Languages
Work History
System Administrator - IT & Infra
Skandha IT Services Pvt Ltd
02.2023 - 09.2025
- Resolve issues and escalate problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Managed Active Directory and Group Policy to maintain user computers.
- Monitoring server, firewall, and networking infrastructure, accounts, permissions, and access levels in line with the company policies.
- Executing daily email and WhatsApp campaigns proficiently.
- Facilitating the allocation and assignment of IT assets in accordance with users' specific requirements.
- Managing licenses, software, and credentials proficiently.
- Efficiently receiving handovers from departing users.
- Manage and maintain our organization's servers, workstations, and network infrastructure.
- Install, configure, and upgrade operating systems and software applications.
- Monitor system performance, security, and backups to ensure reliability and availability.
- Own root cause analysis and problem management for corporate identity management.
- Provide technical support and assistance to end-users, resolving hardware and software issues promptly.
- Implement and maintain Management Information Systems for efficient data collection, analysis, and reporting.
- Configuring laptops for clients like Microsoft and EY, laptops as per the BYOD policy via imaging and Azure AD.
- An IT services company providing various technological solutions.
- Led the implementation of network security protocols, significantly enhancing system integrity and data protection across the organization.
- Streamlined IT infrastructure maintenance processes, resulting in improved system uptime and reduced operational disruptions.
- Mentored junior staff on best practices for system administration, fostering professional growth and enhancing team performance.
- Managed server deployments and upgrades, ensuring compliance with industry standards and optimizing resource allocation.
- Collaborated with cross-functional teams to identify system requirements, driving successful project completion and operational efficiency.
- Managed system backups and disaster recovery processes, ensuring business continuity and safeguarding critical data against potential loss.
Executive (System Administrator) - IT & Infra
Affluent Global Services Private Limited / FirstMeridian Business Services Limited
04.2020 - 02.2023
- A service provider that was acquired by FirstMeridian Business Services, Ltd.
- Served as Executive (System Administrator), overseeing IT and Infrastructure.
- Engaged in system administration tasks across various platforms.
- Handled IT procurements and vendor management.
- CCTV cameras are monitoring and working with the POSH team.
- Configured laptops at different locations, remotely.
- Supported users in various locations, such as Bangalore, Chennai, and Pune, providing technical support to end users.
- Provided server, biometric access, and hardware troubleshooting.
- Configuring laptops for clients like Microsoft and EY, laptops as per the BYOD policy via imaging and Azure AD.
- Software Assets - License management, timely check, and renewal of licenses.
- Own root cause analysis and problem management for corporate identity management, IT procurements, and vendor management.
- Experience in IT support or helpdesk ticketing tools, and manages workload to complete IT requests by the due date, as per the SLA defined. Configuration of network and shared-level printers.
- Configuring laptops in different locations via remote.
- Managed Active Directory and Group Policy to maintain users.
Education
B.Com -
Gandhi Institute of Technology And Management
07.2022
Skills
Accomplishments
- Optimized Asset Management: Streamlined asset management process, cutting license expenses by 20% annually.
- Decreased Support Tickets: Reduced IT support tickets by 30% within six months by implementing efficient problem-solving processes.
- Enhanced Software Solutions: Led analysis that improved custom software solutions, receiving positive feedback.
Timeline
System Administrator - IT & Infra
Skandha IT Services Pvt Ltd
02.2023 - 09.2025
Executive (System Administrator) - IT & Infra
Affluent Global Services Private Limited / FirstMeridian Business Services Limited
04.2020 - 02.2023
B.Com -
Gandhi Institute of Technology And Management