Mohd Osman Uz Zama

Worked as a customer support associate with Xonobics.

• Diagnose and resolve technical issues related.
• Take ownership of customers' issues and follow problems through to resolution, while maintaining high levels of customer satisfaction.
• Responsible for delivering satisfactory customer support via chat conversation.
  
• Included operating multiple systems to service two customers at once via chat conversation.
  
• Able to quickly respond to multiple customers at a time to help resolve and fix any problem.
• Chat with customers regarding escalated issues, evaluated options and offered resolution.
  
  

• Preparing Monthly Salary statements for the company's head office, site offices and projects associated with the company
• Preparing the monthly Statutory dues i.e, Provident fund, Professional Tax and Tax Deduction at Source calculations
• Preparing the monthly pay bills of employees
• Shortlisting and scheduling interviews
• Maintaining the records of all the employees