Mohd Razik Fasihi
Communication Trainer And English Teacher
Pune,MH
Summary
Dynamic and versatile Voice & Accent Trainer with 8+ years of experience in communication training, call handling, and client interaction. Skilled in improving spoken English, pronunciation, intonation, and cross-cultural communication for professionals in customer support and corporate environments. Proven ability to design training modules, conduct workshops, and coach individuals to enhance clarity, confidence, and fluency in English. Adept at handling voice-based queries, mentoring teams, and delivering impactful training sessions that improve performance and customer satisfaction.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Trainer, Team Leader & Communication Specialist
Infinity Data Technologies Pvt. Ltd.
06.2017 - 12.2025
- Voice & Accent Training Responsibilities
- Conducted training sessions on effective communication, pronunciation, and accent neutralization for team members.
- Delivered modules on email etiquette, voice clarity, and professional call handling.
- Designed refresher programs to improve fluency, confidence, and customer interaction skills.
- Provided one-on-one coaching to enhance articulation, tone, and listening skills.
- Team Leadership & Coaching
- Supervised and mentored teams to improve communication quality and customer satisfaction.
- Conducted performance evaluations with a focus on voice clarity, accuracy, and professionalism.
- Organized workshops and role-play sessions to strengthen communication skills.
- Key Achievements
- Recognized for strong call handling skills and effective customer issue resolution.
- Successfully trained multiple batches, improving overall communication readiness and performance.
- Enhanced team accuracy and reduced errors through targeted coaching and training.
Soft Skills Trainer
Labournet Services India Pvt. Ltd.
01.2015 - 05.2017
- Delivered training on communication, presentation, business writing, and job readiness skills.
- Conducted client consultations to identify training needs and design customized modules.
- Managed trainee progress tracking, reporting, and documentation.
- Supported individuals in career planning, conflict resolution, and workplace readiness.
Education
M.A. -
CSJM
01-2013
B.A. - undefined
CSJM
01-2010
10+2 - undefined
UP Board
01-2007
10th - undefined
UP Board
01-2005
Skills
Microsoft Excel (VLOOKUP, data tracking, basic analysis)
Microsoft Word & PowerPoint
Training Documentation & Reporting
Presentation Preparation
Interests
Trekking & Travelling, Playing acoustic guitar, Video editing, Attending workshops & seminars
Timeline
Trainer, Team Leader & Communication Specialist
Infinity Data Technologies Pvt. Ltd.
06.2017 - 12.2025
Soft Skills Trainer
Labournet Services India Pvt. Ltd.
01.2015 - 05.2017
B.A. - undefined
CSJM
10+2 - undefined
UP Board
10th - undefined
UP Board
M.A. -
CSJM
Declaration
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief. Signature Mohammad Razik Fasihi Pune
Strengths
- Excellent communication (voice & written)
- Strong interpersonal and training skills
- Quick learner with adaptability to new environments
- Reliable, punctual, and disciplined
- High attention to detail
Personal Dossier
- Father’s Name: Mr. Mohd. Ishrat Fasihi
- Date of Birth: November 11, 1990
- Gender: Male
- Marital Status: Married
- Religion: Muslim
- Nationality: Indian
- Languages Known: English, Hindi, Urdu, Marathi