Mohd Saif Ahmed
Hyderabad
Summary
Dynamic and adaptable professional with a proven track record at Amazon, excelling in customer service and problem-solving. Demonstrated ability to enhance operational efficiency and customer satisfaction, while effectively managing pressure. Skilled in critical thinking and collaboration, achieving significant contributions to team objectives and organizational goals.
Overview
3
3
years of professional experience
Work History
CS NA CAP Associate
Amazon
05.2024 - Current
- Identified and investigated patterns of concession abuse, ensuring compliance with company policies to mitigate financial loss.
- Ensured adherence to Amazon's concession policies while maintaining a balance between customer satisfaction and operational integrity.
SDS Flex Associate
Amazon
05.2023 - 11.2023
- Assist in the efficient and timely delivery of packages to customers
- Resolve any issues or discrepancies with packages or deliveries as they arise
- Strive to meet productivity targets and contribute to operational efficiency
- Be flexible and willing to perform different tasks as needed in a dynamic warehouse environment
CS IN CAP Associate(contractual)
Amazon
07.2022 - 10.2022
- Contributing to a positive and efficient work culture
- Reporting any issues or defects to supervisors
- Meeting productivity and performance targets
- Ensuring accuracy and quality of work
Device Digital and Alexa Support
Amazon
03.2022 - 05.2022
- The Device, Digital, and Alexa Support (D2AS) Team helps to ensure a positive customer experience as it relates to Kindle, Fire Tablets, Fire TV, Fire TV Stick, Prime Video, Prime Music, Echo, Alexa, and so much more.
Education
B. Sc. - Maths-Statistics-Data science
Government City College
07-2023
MPC -
Narayana Junior College
05-2020
ICSE -
Mukarram Jah School
06-2018
Skills
- Customer Service
- Creativity
- Decision Making
- Fast Learner
- Ability to Work Under Pressure
- Effective Time Management
- Teamwork
- Problem Solving Skills
- Critical Thinking
- Communication Skills
- Collaboration & Teamwork
- Adaptability
- Ability to Learn Quickly
Hobbies and Interests
- Watching Shows
- Gym
- Cricket
- Reading
- Traveling
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Urdu
Personal Information
- Date of Birth: 12/12/2001
- Nationality: Indian
Timeline
CS NA CAP Associate
Amazon
05.2024 - Current
SDS Flex Associate
Amazon
05.2023 - 11.2023
CS IN CAP Associate(contractual)
Amazon
07.2022 - 10.2022
Device Digital and Alexa Support
Amazon
03.2022 - 05.2022
B. Sc. - Maths-Statistics-Data science
Government City College
MPC -
Narayana Junior College
ICSE -
Mukarram Jah School
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