Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sunny samuel

Hyderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

CS Associate ,CS Operations

amazon
Hyderabad
03.2019 - 07.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed customer inquiries through phone, email, and live chat support.
  • Collaborated with team members to enhance customer service processes and efficiency.
  • Resolved complaints by investigating issues and providing appropriate solutions.

Education

Bachelor of Technology - Computer Engineering

Geethanjali College of Engineering And Technology
Cheeryal
05-2018

Skills

  • Communication skills
  • Customer engagement
  • Customer service
  • Data entry
  • Team collaboration
  • Time management
  • Analytical thinking
  • Problem solving

Accomplishments

  • Got employee of the month award twice
  • Reduced customer complaint rate through proactive communication and faster resolution
  • Maintained 95 % Customer satisfaction with Rap score for 10 months
  • Was in bucket 1 as top performer for 8 months
  • Promoted as Dart and CAP agent
  • Got Most valuable support agent

Timeline

CS Associate ,CS Operations

amazon
03.2019 - 07.2025

Bachelor of Technology - Computer Engineering

Geethanjali College of Engineering And Technology

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Sunny samuel