Results-driven Quality Analyst and Data Specialist with over 10 years of experience in technology services, social consulting, and research operations. Exhibited proficiency in statistical analysis, process optimization, qualitative moderation, data accuracy audits, and client-facing reporting. Recognized for managing large datasets, ensuring regulatory compliance, and delivering actionable insights. Well-suited for consulting roles due to a proven ability to lead research coordination, data evaluation, and cross-functional collaboration. Experienced in guiding cross-functional teams, implementing quality control frameworks, and driving operational excellence
Overview
10
10
years of professional experience
Work History
Sr. Associate-Quality
Tech Mahindra
Ahmedabad
09.2021 - Current
Currently working on Youtube Ads, conducting quality checks on content moderation tasks and evaluating responses for relevance, consistency, and policy compliance
Lead RCA (Root Cause Analysis) sessions to reduce quality lapses and improve audit accuracy.
Provide feedback to raters, monitor adherence to client guidelines, and support performance improvements
Document audit findings and help streamline training efforts for quality enhancement.
Statistical reporting, performance monitoring, or quality improvement tied to statistical analysis
Designed calibration processes and administered knowledge tests to boost accuracy
Evaluate moderation decisions for accuracy, consistency, and adherence to guidelines
Prepare detailed reports on quality performance metrics, including accuracy rates, error trends, and improvement areas
Data Coordinator and Analyst
Sattva Media and Consulting Pvt. Ltd.
Bangalore, Karnataka
02.2021 - 08.2021
Coordinated field studies related to healthcare and education in underrepresented regions
Designed evaluation tools for data collection and monitored survey implementation across multiple states
Trained regional field staff and ensured data quality via spot-checks, call validations, and cross-verifications
Analyzed data to generate actionable insights for non-profit and CSR clients
Conducted quantitative and qualitative data analysis and ensured data quality
Development and implementation of field protocols and procedures and survey, including field, data quality, pilot testing, and production of progress reports.
Recruiting regional data collectors and facilitating the process of onboarding
Providing project base training to the data collectors
Quality Analyst
Bharat Industries
Khurja, U.P
01.2020 - 01.2021
Supervised ceramic production processes, ensuring adherence to quality standards during manufacturing, glazing, and firing stages.
Provided training to new employees on production and quality control standards.
Promoting ceramic products to clients and distributors.
Documenting and implementing quality control procedures and maintaining consistency
Quality Assurance
Rashtriya Metal Industry Limited
Gujarat
05.2016 - 12.2019
Conducted training sessions on statistics and statistical process control for APQR teams.
Conducted inspections and tests on raw materials and finished products to ensure they meet established quality standards
Delivered training on statistical process control and implemented tools for root cause analysis.
To monitor production processes to maintain product consistency and quality
Maintaining detailed records of quality inspections, test results and any non-conformities
Prepared detailed reports on quality performance and proposed solutions to management.
Collaborated with production teams to implement preventive and corrective actions to mitigate defects.
Responsible for writing, monitoring, executing and evaluating application test with industry standard testing tools
Inventory Control and Quality Assurance (ICQA) Associate – Inbound Department at Amazon Inc.Inventory Control and Quality Assurance (ICQA) Associate – Inbound Department at Amazon Inc.