SAMBIT KUMAR NAYAK
Hyderabad,Telangana
Summary
Analytical and detail-oriented Quality Analyst with over 3 years of experience ensuring compliance with quality standards, process optimization, and performance improvement. Adept at identifying process gaps, implementing corrective measures, and driving consistent quality across operations. Known for strong analytical, problem-solving, and communication skills in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate in Quality
Genpact India Pvt. Ltd.
Hyderabad
02.2023 - Current
- Monitored and evaluated over 100+ customer interactions per week to ensure adherence to company quality standards.
- Conducted RCA on process deviations, recommending corrective actions that improved accuracy by 15%.
- Developed and maintained performance dashboards and quality reports using Excel and Power BI.
- Collaborated with operations and training teams to enhance process efficiency and reduce error rates.
- Recognized for maintaining 98% quality compliance consistently for 6 months.
Process Associate
Cognizant Technology Solutions.
Bangalore
01.2022 - 02.2023
- Reviewed customer service transactions for accuracy and compliance with internal SOPs.
- Provided daily feedback to associates, improving first-time resolution and process adherence.
- Assisted in developing training materials for new hires based on quality trends.
- Achieved monthly performance targets and contributed to the team’s overall 95% CSAT score.
Education
Bachelor of Technology (B. Tech) - Mechanical Engineering
Biju Patnaik University of Technology
Skills
- Quality Assurance & Control
- Process Improvement
- Data Analysis & Reporting
- Root Cause Analysis (RCA)
- Performance Monitoring
- Customer Satisfaction Enhancement
- Team Collaboration & Training
- Compliance & Audit Management
- MS Excel
- Power BI
- CRM Tools
- Google Sheets
- CRM Platforms
- Data Visualization
- KPI Analysis
- Communication
- Attention to Detail
- Critical Thinking
Certification
- Lean Six Sigma Green Belt (LSSGB), Simplilearn
- Quality Management Fundamentals, Udemy
- Advanced Excel for Data Analysis, LinkedIn Learning
Accomplishments
- Star Performer of the Quarter for Quality Excellence at Genpact India Pvt. Ltd.
- Reduced manual errors by 20% through implementation of standardized checklists.
- Led cross-functional feedback sessions that improved compliance scores across departments.
Timeline
Process Associate in Quality
Genpact India Pvt. Ltd.
02.2023 - Current
Process Associate
Cognizant Technology Solutions.
01.2022 - 02.2023
Bachelor of Technology (B. Tech) - Mechanical Engineering
Biju Patnaik University of Technology