Mohd Shadman
Delhi
Summary
Senior Engineer at C.I. INFOTECH with expertise in Active Directory and network troubleshooting. Delivered swift resolution of technical issues, significantly improving user satisfaction and operational efficiency. Recognized for strong communication skills and proactive system monitoring using PRTG, ensuring optimal performance and security.
Overview
3
3
years of professional experience
Work History
Senior Engineer
C.I. INFOTECH
Delhi
02.2024 - Current
- Delivered technical support by troubleshooting hardware and software issues for customers.
- Created user accounts in Active Directory, ensuring adherence to security protocols.
- Resolved network connectivity problems, including IP addressing and DHCP server configuration.
- Addressed user-raised tickets within defined SLA, minimizing operational disruptions.
- Managed user IDs with AD DS Windows 2012 and 2016 for efficient access control.
- Monitored network performance using PRTG, proactively identifying issues to maintain operations.
- Updated software versions with patches and installations to enhance security measures.
- Provided real-time support via phone, email, and chat for customer technical inquiries.
Technical Support Engineer
Innovative DigiTech
Noida
11.2022 - 02.2024
- Ensured timely resolution of Windows, software, network, and hardware issues through effective troubleshooting.
- Managed hardware and software failures across diverse systems, enhancing operational efficiency.
- Prioritized and resolved tickets within SLA, consistently delivering effective solutions.
- Maintained updated inventory of devices in Excel for accurate asset tracking and deployment.
- Handled Active Directory user creation while resolving user-related issues promptly.
- Conducted thorough checks on LAN connectivity to guarantee seamless network performance.
- Updated inventory of installed desktop hardware and software components for accuracy.
- Monitored system performance to uphold system integrity and reliability.
Education
B.Tech/B.E. - Computer Science
Kunwar Satya Vira College of Engineering And Management
Bijnor07.2022
XIIth - English
Oxford Public School
Nehtaur, Bijnor 04.2018
Xth - English
Oxford Public School
Nehtaur, Bijnor 04.2016
Skills
- Active Directory management
- Network services (DHCP, DNS)
- Technical support and troubleshooting
- PRTG monitoring
- Microsoft Excel proficiency
- Incident management systems
- Communication skills
- Ticketing system expertise
- Remote support solutions
- Windows server administration
- Root cause analysis
Timeline
Senior Engineer
C.I. INFOTECH
02.2024 - Current
Technical Support Engineer
Innovative DigiTech
11.2022 - 02.2024
B.Tech/B.E. - Computer Science
Kunwar Satya Vira College of Engineering And Management
XIIth - English
Oxford Public School
Xth - English
Oxford Public School
Similar Profiles
Mohd ShadmanMohd Shadman
Senior Engineer at Motherson Sumi Systems Limited (Payroll C.I. INFOTECH)Senior Engineer at Motherson Sumi Systems Limited (Payroll C.I. INFOTECH)
SONIA ZEESHANSONIA ZEESHAN
IT support technician at C.I INTERNATIONALIT support technician at C.I INTERNATIONAL
Britney SandersBritney Sanders
Correctional Officer at Lake C.I. / Orange County Corrections DepartmentCorrectional Officer at Lake C.I. / Orange County Corrections Department
Asheesh SainiAsheesh Saini
Professor at Pearl AcademyProfessor at Pearl Academy
HARSHIT MAKHIJAHARSHIT MAKHIJA
Assistant Manager - Indirect Taxation at PricewaterhouseCoopers (PwC)Assistant Manager - Indirect Taxation at PricewaterhouseCoopers (PwC)