Playing Cricket, Badminton
Mohd. Umair
Engineer
Fatehpur,India
Summary
Experienced in directing activities in team setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Looking for a change which shall help me to learn more and help me in the enhancement of my growth with the growth of my organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert
Nerdy Turtlez
Noida, Uttar Pradesh
02.2021 - Current
- Led corporate-wide initiatives to help guide enterprise and business level goals.
- Designed and prepared reports, studies and related documentation.
- Handled a team of 24 people.
- Performed audits and shared constructive feedback to the members of the team to attain team goal and help team members in their personal growth.
Sr. Associate
Nerdy Turtlez
Noida, Uttar Pradesh
03.2020 - 01.2021
- Offered each customer top-notch, personal service to boost customer satisfaction.
- Proofread the content and get the necessary changes done with the team of experts.
- On call and mail assistance to the client to resolve their issues in the assignments.
Associate
Nerdy Turtlez
Noida, Uttar Pradesh
03.2019 - 02.2020
- Managed customer relations and customer service through daily communication and interaction.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Gone through the requirements and finding an able expert who can work on the client requirements.
Certified Internet Consultant
Just Dial Limited
Noida, Uttar Pradesh
10.2018 - 02.2019
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Built my leads through pitching our product directly to the target audience and converted them into sales.
Telemarketing Executive
Just Dial Lmt
Noida, Uttar Pradesh
12.2017 - 09.2018
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
Education
B.Tech - Mechanical Engineering
Dr. APJ Abdul Kalam Technical University
Lucknow 04.2012 - 06.2016
Skills
Excel proficiency
Good interpersonal skills
Good communication skills
Good Writing and editing skills
Leadership skills
Report preparation
Complaint resolution
Staff education and training
Highly disciplined and punctual
Interests
Watching sports
Writing
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert
Nerdy Turtlez
02.2021 - Current
Sr. Associate
Nerdy Turtlez
03.2020 - 01.2021
Associate
Nerdy Turtlez
03.2019 - 02.2020
Certified Internet Consultant
Just Dial Limited
10.2018 - 02.2019
Telemarketing Executive
Just Dial Lmt
12.2017 - 09.2018
B.Tech - Mechanical Engineering
Dr. APJ Abdul Kalam Technical University
04.2012 - 06.2016