Shweta Ramteke
Pune
Summary
Dynamic and results-oriented professional with a proven track record at Tata Consultancy Services, where I excelled in customer relationship management and analytical problem solving. Recognized for exceptional leadership and collaborative teamwork, I consistently enhanced process efficiency and customer satisfaction. Expert in Excel and adept at driving key performance indicators, I bring a wealth of experience and a passion for excellence.
Overview
12
12
years of professional experience
Work History
Subject Matter Expert
Tata Consultancy Services
Pune
05.2018 - Current
- Developed and maintained relationships with internal and external stakeholders to ensure alignment and collaboration
- Conducted customer interviews and surveys to gain insights into customer needs and preferences
- Developed detailed project plans and timelines to ensure that projects are completed on time and within budget
- Managed Bottom Quartile team and effectively drove their KPI performance
- Certified trainer
- Multiple client awards and recognition
Customer Relations Advisor
Tech Mahindra Business Services Ltd
Pune
10.2016 - 05.2018
- Worked in a sales environment where my core role was to retain customers from churning out to competitor
- Got to learn the skill of perseverance, dedication and patience
Customer Support Executive
Excellon Software Pvt Ltd
01.2016 - 09.2016
- As a Customer Support Executive at Excellon Software Pvt Ltd, I provided prompt and effective assistance to clients, addressing their inquiries and resolving issues
- I consistently delivered exceptional customer service, ensuring high levels of satisfaction and retention
- Moreover, I actively contributed to the development of customer support processes and procedures, optimizing the overall service delivery
Assistant Professor
Nagpur Institute of Technology
07.2014 - 06.2015
- Company Overview: Graduate School of Management
- During my time as an Assistant Professor at Nagpur Institute of Technology, Graduate School of Management, I developed and delivered engaging lectures and educational materials to undergraduate students
- I facilitated classroom discussions, provided mentorship, and evaluated student performance to support their academic growth
- Additionally, I actively participated in curriculum development and academic planning to ensure the delivery of high-quality education
- Graduate School of Management
Process Executive
Infosys BPO Ltd
Pune
10.2012 - 12.2013
- As a Process Executive at Infosys BPO Ltd, Pune, I was responsible for managing and executing various processes to ensure efficient operations
- I collaborated with team members to analyze workflows, identify areas for improvement, and implement solutions to enhance productivity
- Additionally, I maintained detailed records and documentation to track process performance and provide regular reports to management
- My proactive approach and attention to detail contributed to the overall success of the team
Education
MBA - Finance and HR
Tirpude institute of Management Education
06.2012
Bachelor of Commerce -
RTMNU
Nagpur06.2010
Skills
- Excel Proficiency
- Strong Organizational Skills
- Communication
- Collaborative Teamwork
- Customer Relationship Management
- Analytical Problem Solving
- Proficient in Microsoft Office
- Customer Retention Strategies
- Effective Leadership
- Time management abilities
- Business reporting
- Key performance indicators
- Process analysis
Personal Information
- Date of Birth: 04/26/90
- Nationality: Indian
Affiliations
- Participated in multiple Corporate Social Responsibility (CSR) activities at the organizational level
- Certified Trainer, Organization Level - Conducted multiple training batches
- Managed a bottom quartile team and effectively drove their performance improvements
- Interpersonal Skills - Demonstrated exceptional ability to communicate effectively and build relationships
Accomplishments
- Achieved Subject Matter Expertise (SME) status within 6 months of employment
- Achieved 100% compliance with quality parameters
- Selected as Team Lead from a competitive pool of candidates
- Client Appreciation for Effective Work Compliance
Timeline
Subject Matter Expert
Tata Consultancy Services
05.2018 - Current
Customer Relations Advisor
Tech Mahindra Business Services Ltd
10.2016 - 05.2018
Customer Support Executive
Excellon Software Pvt Ltd
01.2016 - 09.2016
Assistant Professor
Nagpur Institute of Technology
07.2014 - 06.2015
Process Executive
Infosys BPO Ltd
10.2012 - 12.2013
MBA - Finance and HR
Tirpude institute of Management Education
Bachelor of Commerce -
RTMNU
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