Mohd Waseem

• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
• Boosted service quality by continually updating technical knowledge and staying current with industry trends.
• Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
• Proactively identified potential service contract opportunities, driving revenue generation and business growth.

• managed breakdown calls and PM calls for industrial, commercial, and domestic customers.
• Handling maintenance project of BHEL Bhopal, BHEL Jagdishpur and Vehicle factory Jabalpur.
• Installation, commissioning of LASER machine, CNC plasma up to 600 amp.
• Completion of breakdown calls and PM on time.
• Program Nesting software Sigma Nest and Pro Nest totally trains and supports customers.
• Submission of AMC, payment, and collection.
• Strong customer relationships generate business revenue.
• Other company machines convert to retrofitting our company.
• Customer feedback and reporting to HO on a daily basis.
• Manufacturing of LASER, CNC PLASMA, and OXYFUEL machines.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.

Business Partner and Service Provider of VERTIV (Emerson Network Power).

• Experience: four years.
• Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
• Scheduled and implemented maintenance activities for equipment.
• Implemented preventative maintenance programs, reducing system failures and extending equipment life.