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Versatile and results-driven administrative professional with experience in customer service, lead generation, appointment setting, and team leadership across corporate, healthcare, and insurance environments. Proven ability to manage high-volume communications, resolve complex customer issues, and support internal operations with efficiency and professionalism. Skilled in CRM systems (Zoho, Siebel), scheduling tools, and virtual collaboration platforms. Recognized for exceeding performance targets and contributing to departmental improvements through process development and executive collaboration.

Experienced and results-oriented Senior Zoho Developer and Consultant with a strong track record of delivering customized business solutions using the Zoho ecosystem, including Zoho CRM, Zoho Creator, Zoho People, Zoho Books, and Zoho Analytics. Skilled in automating complex workflows, creating custom applications, and building powerful dashboards tailored to client needs across multiple industries.
Expert in developing multi-level sales hierarchies, HR management systems, attendance and leave automation, custom payroll structures, and organization-wide process workflows. Proficient in Deluge scripting, REST APIs, and integrating Zoho apps to work seamlessly with third-party systems.
Proven experience in:

  Implementing scalable CRM systems with custom modules and reports
  Designing complex Zoho Creator apps with HTML/CSS interfaces and embedded logic
  Developing interactive dashboards and reports in Zoho Analytics
  Building HR workflows, onboarding processes, asset tracking, and approval structures in Zoho People
  Integrating Zoho Books with CRM, payroll, and other modules for full business visibility

Known for problem-solving, fast delivery, and strong client communication—delivering effective solutions for small to mid-size businesses and enterprise clients alike.

Technical Lead with 10+ years of experience in delivering scalable backend-focused eCommerce solutions and API integrations. Consistently delivered successful outcomes by leading cross-functional teams, managing complex product lifecycles, and building high-performance systems for both B2C and B2B commerce models. Primarily focused on server-side development, ERP/API integrations, and backend architecture, while effectively guiding frontend teams for successful UI delivery. Experienced with cloud platforms (AWS EC2/S3), CI/CD principles, and DevOps workflows. Currently leading initiatives to implement AI-powered automation workflows and conversational agents using Microsoft Copilot Studio, Langchain, and OpenAI APIs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Mohd Zaki

Overview

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Lead Developer / Tech Lead

Part Time Freelancing

Sr. Python & Zoho Developer

Jr. Python & Zoho Developer

Education

Bachelor of Technology - Computer Science & Engineering

Diploma in Information Technology - Infomation Technology

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Lead Developer / Tech Lead

Sr. Python & Zoho Developer

Part Time Freelancing

Jr. Python & Zoho Developer

Bachelor of Technology - Computer Science & Engineering

Diploma in Information Technology - Infomation Technology

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