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Mohd Aftab Alam
Agency Development Manager
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Created 2 MDRTs from team
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Territory Manager
Bajaj Allianz Life Insurance Co
New Delhi , Delhi
08.2023 - Current
- Trained and mentored sales representatives in sales techniques and strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
Agency Development Manager
Max Life Insurance Company Limited
new delhi
10.2018 - 07.2023
- Recruited and hired top-level talent (Agency Managers and Financial Advisors to add value and expertise to sales department.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills of Advisors and Agency Manager
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Developed sales strategy to meet established sales objectives.Generated sales by recommending policies and add-ons.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. by giving them feedback time to time.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement..
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Conducted annual reviews of existing policies to update information. And so on...
Sales Advisor
Arvato Bertelsmann Marketing Services
Gurgaon
12.2016 - 09.2018
- Listened to customer details over the phone and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Set up meetings with existing customers and prospects to discuss Financial needs and recommend optimal solutions.
Senior Customer Care Representative
Vcare Call Centre India Pvt. Ltd
Noida
12.2013 - 09.2016
- Worked for At&T and Terracom located in USA and provided them Technical support over the phone.
- Resolved concerns with products or services to help with retention and drive sales and Promotions.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed supplier deliveries around client needs to increase client retention. and also Played the Role of Floor Supervisor there.
Education
High School Diploma -
10th From C.B.S.E. Board, Delhi.
New Delhi 03.2009 - 03.2010
High School Diploma -
12th From India Gandhi National Open University
New Delhi 04.2010 - 03.2012
Bachelor of Arts - Arts And Humanties
Eastern Institute For Integrated Learning in Mangm
Sikkim 01.2008 - 12.2010
Skills
Sales and marketing & Business Development
Recruitment strategies
Communications management
Client needs analysis
Insurance and Financial Planning
Interests
Travel
Making new friends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Territory Manager
Bajaj Allianz Life Insurance Co
08.2023 - Current
Agency Development Manager
Max Life Insurance Company Limited
10.2018 - 07.2023
Sales Advisor
Arvato Bertelsmann Marketing Services
12.2016 - 09.2018
Senior Customer Care Representative
Vcare Call Centre India Pvt. Ltd
12.2013 - 09.2016
High School Diploma -
12th From India Gandhi National Open University
04.2010 - 03.2012
High School Diploma -
10th From C.B.S.E. Board, Delhi.
03.2009 - 03.2010
Bachelor of Arts - Arts And Humanties
Eastern Institute For Integrated Learning in Mangm
01.2008 - 12.2010