MOHD ASHIF KHAN

Designation- Executive (Zonal Office)-Responsibility-LM (LAST MILE OPS) -As a ZCT, I monitor the last mile End to End hub operations of North Zone from here.

1. Last Mile Operations (Large & Grocery)- Daily Metrics

* Early Morning OFD (100% till 9 AM) & Avoid Late Attempt , Early Attempt.
* Forward & Reverse Conversion
*CXNS (Customer Negative Score), NPS (Net Promoter Score) & Task Master Escalations.
*LH (Line Haul) Monitoring & Coordination with LM fleet Vendor to timely Report Fleet to Hubs.
*3P Vendor Connect for Hub Performance on Weekly level Performance Review.
*Prevent Loss Direct- Conditional loss (RTO-RI)
*Hub Audit Protocol: tConduct twice daily Material Reconciliation to ensure accuracy & accountability.
*Tech Issue - Providing Effective solutions throughout delivery.
*Assisted senior leadership teams in gathering and evaluating MIS data, aiding ongoing performance analysis.
*Generate Daily, Weekly & Monthly level Hub Performance Report, clearly illustrating data trends to identify growth opportunities.

2. Micro DC & Micro FC
*Ensuring timely processing of daily orders from Micro DCs within designated time slots, while tracking OFD & delivery Updates.
*Monitoring and Processing Micro FC orders as 4 Hourly intervals, with real-time delivery tracking.

3. First Mile Operations (Large)-
*FM Pickup Dashboard monitoring on Realtime OFP, Pickup & Seller esc Metrix on Zonal Level.
*Monitoring of SR Pendency and clearance ie. RTO, RVP & Seller Returns which was lying in the hub.

LM & FM Operations

*Strategically plan of D1 Level to Operate Hub Operations.
*Coordination with Multiple hubs to ensure time Start of Hub Operations and execute Van Reporting, MP Reporting, EMOFD & EMOFP.
*Daily Connect to Review Hub Performance of Forward & Reverse Conversion, EMOFD, FMOFP, CXNS (Customer Negative Score) , NPS (Net Promoter Score), Prexo Accuracy, Material Reconciliation etc.
*Weekly and Monthly level Vendor Partner Connect to Review their Hub Performance.
*Training Schedule for hub heyzine i.e Material Reconciliation, D-1 Operation Planning, app Adherence, Customer Metrics etc.
*Returns Pendency - Ensuring timely clearance of returns pending at the hub level, with prompt troubleshooting and resolution of technical issues.