Mohd Ayaz Ali
SharePoint Administrator
Noida
Summary
Dynamic SharePoint Administrator with a proven track record at Tata Consultancy Services, excelling in Office 365 administration and client communication. Enhanced user satisfaction through effective site management and custom solutions. Skilled in user training and document management, fostering collaboration and efficiency across teams.
Overview
13
13
years of professional experience
3
3
Languages
Work History
SharePoint Administrator
Tata Consultancy Services
Noida
04.2021 - Current
- Supported end-users through technical assistance when needed; addressed issues promptly.
- Managed site permissions effectively, ensuring proper access levels for all users across the organization.
- Integrated third-party applications with SharePoint, expanding capabilities while maintaining a cohesive user experience.
- Enhanced SharePoint functionality by implementing custom solutions and workflows.
- Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
- Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
Business Analyst
TeamLease Digital Private
Noida
02.2019 - 04.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
Project Engineer
Wipro Technologies
Hyderabad
06.2015 - 11.2017
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Trainee - Desktop Support
Dscl Sugar Mill
Rupapur
11.2012 - 06.2013
- Improved overall system performance by performing regular maintenance tasks on desktop computers.
- Enhanced user experience by providing timely and efficient desktop support to end users.
Education
Master of Computer Applications - Computer Applications Development
Graphic Era Hill University
Bhimtal 04.2001 -
Skills
Office 365 administration
Skills
Office 365 administration
Client communication
Document management
User training
Remote desktop services
Azure active directory
SharePoint administration
OneDrive for business administration
Microsoft teams administration
Timeline
SharePoint Administrator
Tata Consultancy Services
04.2021 - Current
Business Analyst
TeamLease Digital Private
02.2019 - 04.2021
Project Engineer
Wipro Technologies
06.2015 - 11.2017
Trainee - Desktop Support
Dscl Sugar Mill
11.2012 - 06.2013
Master of Computer Applications - Computer Applications Development
Graphic Era Hill University
04.2001 -
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