Travelling
Mohd Faiz Rizvi
Senior Deliver Analyst
New Delhi
Summary
Working in Wipro Health Technologies with current position of Delivery Analyst with 5 years of experience supporting service delivery management teams through analysis and management of customer data.
Accomplished Analyst with experience in Healthcare Management, quality operations. Successful track record of exceeding goals and continuously improving Process while advancing multiple concurrent Program. Creative, details oriented, Decision making, analytical skills.
Overview
7
7
years of professional experience
Work History
Senior Service Delivery Analyst
Wipro Health Pvt Ltd
03.2022 - Current
- Worked on Multiple Projects directly with Client for implementation including Testing and execution.
- Complied with service level agreements among core Partners.
- Collaborated with cross-functional teams to support troubleshooting and minimize service interruptions.
- Monitored Client and SOP requirements compliance with regulations, risk assessment and risk management protocol.
- Worked flexible hours across for Projects and under some extreme pressured environment.
- Skilled at working independently and collaboratively in a team environment.
- Problem Resolution to employee, executions of the their benefits and update including Vendor updates.
- Created detailed reports to provide insights into service delivery performance, identifying areas for improvement
Business Operations Associate
Wipro Health Pvt Ltd
10.2019 - Current
- Handled Client Delivery of Timely reporting and data analysis.
- Participated in Annual Enrollments including Testing and Execution before implementation.
- Worked on queries and Tickets of Participants to resolve the issues and minimize client delivery and impact.
- Shared Daily, weekly and Monthly reports to internal and external Leadership.
Chat Support
Virtual Employee Pvt Ltd
10.2017 - 10.2019
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Assisted customers with order placement, product returns and order tracking.
Customer Support
Concentrix Daksh India Pvt Ltd
10.2016 - 10.2017
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Master of Commerce - Business Principles And Finance
Awadh University
Faizabad 02.2014 - 2016.03
Bachelor of Commerce - Commerce And Accounting
Awadh Univercity
Faizabad 03.2009 - 2012.03
Intermediate -
Seemant Inter College
Rupaidiha 03.2007 - 2009.03
Skills
MS Office
undefinedTop Three Strengths
Analytical. Track record of using data to inform strategic initiative that strengthen workplace culture, business operations and outcomes.
Driver. Capable to driving governance and strategies, executing initiatives focused on improved outcomes, value based care and risk arrangement.
Service Oriented. Leverage of professional skill to improve and execution of urgency on delivery.
Interests
Movie
Technologies and Technical Trends
Accomplishments
- Successfully Trained new colleague in few of the complex process to achieve results and client trust.
- Leading the Team of colleagues including audit of their work and monitoring their daily tasks, assignments and escalations.
- Received positive feedback from Client and internal Leadership including quarterly awards for management of Client Escalations and Team work
Personal Details
Date of Birth : 28th October
Gender : Male
Marital Status : Married
Languages Known : English, Hindi
Permanent Address: House No 38, Mohalla Qila, Nanpara, Bahraich
Timeline
Senior Service Delivery Analyst
Wipro Health Pvt Ltd
03.2022 - Current
Business Operations Associate
Wipro Health Pvt Ltd
10.2019 - Current
Chat Support
Virtual Employee Pvt Ltd
10.2017 - 10.2019
Customer Support
Concentrix Daksh India Pvt Ltd
10.2016 - 10.2017
Master of Commerce - Business Principles And Finance
Awadh University
02.2014 - 2016.03
Bachelor of Commerce - Commerce And Accounting
Awadh Univercity
03.2009 - 2012.03
Intermediate -
Seemant Inter College
03.2007 - 2009.03
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