Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mohd Mubarak Hussain

Bangalore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
Languages

Work History

JAMF Administrator

Tundra Technical Solutions
11.2023 - 03.2024
  • Maintaining smooth run of MAC Machines.
  • Making sure the devices are updated.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.

Technical Coordinator

Kyndryl
09.2021 - 11.2023
  • Expertise in Mac, IOS, Windows and android, JAMF admin, Azure Active directory.
  • Delivered service levels in line with agreements by coordinating on-site support or remote assistance, Managing Service now tickets.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.
  • Managed projects, Beekeeper tracking to make sure devices are being compliant and Work station program to help new user understand the Apps and educate how they work.
  • Supported productivity increase and business growth through new hire training and mentoring, also cross training to the existing employees on Mac.
  • Implemented best practices to drive quality IT project delivery.
  • Trained personnel on use of IT tools and applications.
  • Partnered with project team members to identify and quickly address problems.
  • Managed installation, upgrade and deployment of new machines.

Tools Used: Jamf Pro, Five9, Service Now, Slack admin, Azure AD, Okta Admin, VMware, 1Password, M365, SLM, Webex, Quick assist

Senior Representative, Technical Support II

Concentrix Pvt Ltd
09.2017 - 09.2021
  • Supporting iOS and Mac OS operating
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction.
  • Taking the ownership of case and following up with user until he get resolution.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Confirmed that customers received efficient resolution to problems by researching issues and providing adequate information.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Replied to customer calls within 24-hour period to promote active communication.
  • Delivered local and remote Tier II IT support for hardware and software to company personnel.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Techincal Support Representative

Magna Infotech Ltd
07.2016 - 07.2017
  • Providing technical help for Xiaomi device (Android).
  • • Helping Enduser find the nearest Service centres for help.
  • Installed and performed minor repairs to hardware, software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained positive working relationship with fellow staff and management.

Education

B.COM - Marketing

HKBK Degree College
Bangalore Karnataka

Skills

Verbal and Written Communicationundefined

Additional Information

  • Basics in Adobe Photoshop.
  • Azure course In-Progress.

Timeline

JAMF Administrator

Tundra Technical Solutions
11.2023 - 03.2024

Technical Coordinator

Kyndryl
09.2021 - 11.2023

Senior Representative, Technical Support II

Concentrix Pvt Ltd
09.2017 - 09.2021

Techincal Support Representative

Magna Infotech Ltd
07.2016 - 07.2017

B.COM - Marketing

HKBK Degree College
Mohd Mubarak Hussain