Mohd Shadab Mohd Shamim
Nagpur
Summary
Dynamic IT Supervisor and Service Delivery professional with a strong background in managing high-stakes technical environments. Committed to fostering team collaboration and driving continuous professional growth, leveraging a unique blend of technical expertise and strategic leadership to enhance processes and ensure exceptional client satisfaction. Recognized for adaptability and reliability, consistently aligning technological advancements with core business objectives to achieve optimal results. Proven track record of delivering innovative solutions that meet operational needs and exceed client expectations.
Overview
11
11
years of professional experience
Work History
Service Delivery Associate
L&T EduTech
03.2025 - 04.2026
- Evaluated vendor performance and provided feedback to improve future collaborations, ensuring high-quality results for clients.
- Optimized resource utilization by accurately forecasting demand patterns and adjusting staffing levels accordingly.
- Assisted in developing training materials to improve team skills related to excellent service delivery.
- Managed client relationships to ensure satisfaction and consistent communication, resulting in long-term business partnerships.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Supervisor
NSEIT Ltd.
12.2018 - 02.2025
- Coordinate with Respective Test Venue IT Executive to resolve any IT/Network related problems and Troubleshooting of Test venue network.
- Carry out the recommended actionable points by NSEIT, which are specific to vendor IT Executive. Coordinate with NSEIT Technical team and Test Venue IT administrator for completing the pre-exam site preparation related activity.
- Analyzing existing computer systems and making recommendations for upgrades and improvements.
- Overall IT Support to Exam Venues to solve critical problems.
- Installation, Troubleshooting & Configuration of NSEIT Exam Software on Desktop and Laptops provided by NSEIT and also Desktops at the respective examination venues.
- Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
Technical Support Engineer
Devindrayani Computer & Printer Sales & Services
11.2016 - 08.2018
- Monitor system performance and identify recurring issues.
- Install and configure computer systems and applications within the company. Actively update, maintain and monitor all aspects of computer networks.
- Respond to customer support tickets, emails, chats, and phone calls.
- Diagnose and troubleshoot technical issues related to software, hardware, APIs, networks, or cloud systems.
- Provide technical training or onboarding support to customers when required.
- Ensure timely resolution while meeting SLA (Service Level Agreement) targets.
Hardware & Network Engineer
Technocare Solutions
09.2015 - 08.2016
- Install, configure, and maintain computer hardware, peripherals, and operating systems.
- Monitor and troubleshoot LAN/WAN networks, routers, switches, firewalls, and wireless connectivity issues.
- Perform regular system upgrades, maintenance, and security updates.
- Diagnose and resolve hardware, software, and network-related problems in a timely manner.
- Configure and manage network devices, IP addressing, and user access permissions.
- Knowledge of networking protocols, TCP/IP, DNS, DHCP, and VPNs and experience with routers, switches, firewalls, and network monitoring tools.
Education
M.C.A - Science
Kamla Nehru Mahavidyalaya
Nagpur, India01-2014
B.Com Computer Application -
Centre Point College
Nagpur, India01-2011
Skills
Problem Solving
Time Management
Declaration
I hereby declare that all the information contained in this cv is in accordance with facts or truths to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Service Delivery Associate
L&T EduTech
03.2025 - 04.2026
IT Supervisor
NSEIT Ltd.
12.2018 - 02.2025
Technical Support Engineer
Devindrayani Computer & Printer Sales & Services
11.2016 - 08.2018
Hardware & Network Engineer
Technocare Solutions
09.2015 - 08.2016
M.C.A - Science
Kamla Nehru Mahavidyalaya
B.Com Computer Application -
Centre Point College