Syed Mudassir Ahmed
Bangalore
Summary
Results-oriented Service Delivery Associate with a proven track record in managing employee data and optimizing HR processes. Demonstrated ability to reduce errors, improve data accuracy, and support strategic HR initiatives through effective reporting and cross-functional collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Delivery Associate
Accenture
09.2024 - Current
- Manage and update employee data in Workday across lifecycle events including transfers, promotions, terminations, and organizational changes employee personal data changes (e.g., name, marital status, contact details) in Workday with precision and confidentiality
- Manage and resolve HR service requests via the ServiceNow ticketing system, ensuring SLA compliance and high-quality service delivery
- Maintain and update pension-related employee records in PeopleSoft, adhering to organizational and regulatory standards
- Retrieve and validate employee details using Oracle Business Intelligence for reporting, audits, and decision support.
Talent Specialist
Xpheno Pvt. Ltd
02.2023 - 09.2023
- Understanding the client's requirement and sourcing, screening profiles from various sources that suits the client's requirements
- Sourcing the candidates from various Job Portals such as Naukri and linkedin
- Scheduling the interviews for the shortlisted candidates
- Sending Interview Call Letter and make sure that the Candidates attend the interview
- Taking the feedback from the Candidate regarding the Interview
- Follow up until the candidate gets on board and closures have been made
- Maintaining database of candidate called, rejected, and offered for future requirement.
Education
BCA -
Al- Ameen Institute of Information Science
10-2021
Pre-university (PCMC) -
Indiranagar Composite Pu College
07-2018
SSLC -
Kairalee Nilayam High School
04-2016
Skills
- Ticketing tool - Service now
- Workday
- people soft
- Oracle business intelligence
- Service level agreement management
- Excel
- Escalation handling
- Problem-solving
- Customer satisfaction
Accomplishments
- Awarded for the Best event organizer during my BCA
- Awarded as runner ups in cricket tournament during my Pre-university.
Certification
Actively participate in team-building events, cultural programs, and organizational initiatives to foster collaboration and a positive work environment.
Engage in knowledge-sharing sessions and internal forums to promote continuous learning and cross-functional awareness.
Conducting MOM - Minutes of Meetings.
Languages
English
Kannada
Hindi
Urdu
Timeline
Service Delivery Associate
Accenture
09.2024 - Current
Talent Specialist
Xpheno Pvt. Ltd
02.2023 - 09.2023
BCA -
Al- Ameen Institute of Information Science
Pre-university (PCMC) -
Indiranagar Composite Pu College
SSLC -
Kairalee Nilayam High School
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
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