Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Personal Information
Disclaimer
Timeline
Generic

Mohd Siddiq Shaikh

Pune

Summary

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

Overview

5
5
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Senior Associate - Tech Support

TECH MAHINDRA LIMITED
05.2022 - 06.2024
  • Working as team member within team of Cloud Engineers, Developers, DBA, Operation, Delivery Head and Service operation
  • Participate in the Incident Response (IR) process and support when analysis confirms actionable incidents
  • Creating processes to avoid MI threats and outages
  • Escalating Major Incidents, Engaging appropriate technical bridges, Sending out MI updates and documenting proper resolution
  • Monitoring, Configuring and reporting alerts such Splunk, Channels, Hansen, Elk, API - Gateway, AWS (PROD EC2 & RDS)
  • Continuously monitor security alerts and events from tools such as Cisco AMP, Splunk, Duo, CASB, CrowdStrike, and ExtraHop
  • Experienced in handling internal projects concurrently and make sure about the completion of work within the defined scope
  • Perform initial triage to assess the severity and impact of security incidents
  • Incident Response: Respond promptly to security incidents following predefined procedures
  • Led the response and resolution of security incidents by analyzing alerts, containing threats, and conducting root-cause analysis
  • Coordinated with legal, compliance, IT teams, and third-party vendors to ensure timely and effective incident response
  • Log Analysis: Analyze logs and alerts from systems and devices to identify potential security threats
  • Endpoint Security: Use Cisco AMP and CrowdStrike to monitor and protect endpoints from malware and other threats
  • Produced detailed incident reports, providing actionable insights to senior leadership and relevant stakeholders
  • Participated in post-incident reviews to identify weaknesses in security controls and recommended improvements
  • Conducted threat hunting and proactively monitored emerging security threats and vulnerabilities from threat intelligence feeds
  • Developed and refined incident response playbooks and Standard Operating Procedures (SOPs)
  • Delivered training and awareness sessions on security-related topics to SOC team members and other departments
  • Ensured compliance with regulatory standards by aligning incident response processes with legal and compliance requirements
  • Generating automated report for Delivery Head and management team
  • Develop operational and executive reports, alerts, visualizations, and optimize searches to support SOC operations
  • Analyzed security events using SIEM tools to identify potential threats and vulnerabilities
  • Collaborated with cross-functional teams to investigate and resolve security incidents
  • Monitored network and system activity for signs of compromise and escalated high-priority incidents to senior analysts
  • Assisted in the development and optimization of security detection rules and automated response processes
  • Supported compliance audits and ensured all security controls met regulatory standards
  • Perform proactive monitoring and response of known and emerging threats against the network
  • Be responsible for the Incident Response mechanism of the SOC team
  • Monitoring application dashboards such as site scope, Graffana, salcus, cloud watch, Splunk and ELK dashboards
  • Analyze backend originators and error code of Splunk errors and engage the appropriate support team
  • Being part of Change activities, Release and Migration activities also performing crucial monitoring and analysis during technical downtimes
  • Creating daily SLA, Incident and productivity tracking reports
  • Work cross-organization to integrate and operate all monitor and logging
  • Participation in the evaluation of new technologies (HW and software) in respect to SOC
  • Conduct proactive threat hunting activities using tools like Splunk, CrowdStrike, and ExtraHop
  • Analyze threat intelligence to identify and mitigate potential risks
  • Endpoint and Network Security
  • Utilize Cisco AMP and CrowdStrike for advanced endpoint protection and threat analysis
  • Monitor and analyze network traffic using ExtraHop to detect anomalies and potential intrusions
  • Log Management and SIEM Optimization
  • Perform detailed log analysis and event correlation using Splunk
  • Strong knowledge of MS Office tools such excel, powerpoint etc
  • Using excel formulations such as V lookup's, pivot tables, Average etc to create incident reports such as Breach and complaint incidents, productivity calculators, Change previews, Active and closed SLA reports etc
  • Incident analysis, response, remediation, Classification and prioritization of incidents
  • Training new analysts and supporting in monitoring in order to maintain all systems under threshold
  • Manage all Security Incidents on a day-to-day basis.

ASSOCIATE - Tech Support

WNS GLOBAL SERVICES PVT LTD
04.2021 - 05.2022
  • Assist customers in the installation and integration service to the current environment
  • Track and monitor support cases to ensure timely resolution and follow-up
  • Identify, document, and find solutions for customer issues and product problems
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Solving critical issues for windows server, Active directory, Office 365, SQL database, Mongo Db
  • Contribute to documentation and knowledge-base article library Answers, evaluates, and prioritizes service requests received via help desk, telephone and in-person from users across the Enterprise
  • Ensure timely resolution of user issues by assigning an appropriate priority and resolution
  • Performs diagnostics to collect information to determine source of error
  • Resolves printing issues and network connectivity issue
  • Troubleshoots Mac hardware and software issues and identifies and resolves hardware and software application problem
  • Contacts software and hardware vendors via voice or online systems to research issues and determine and implement recommended solution
  • Analyses and corrects issues using documented procedures and available tools as well as personal knowledge and skills and recommended solution

Technical Support Analyst (Charles Schwab Bank)

Mphasis limited
11.2019 - 11.2020
  • Interacting with clients/users and assisting them with various application issues
  • Serve as front line contact for user by technical support over call, chat & web submission
  • Troubleshooting on various banking operations applications such as Street-smart Edge, Thompson one, Schwab Mobile
  • Attaining daily, weekly and monthly targets specified by the process
  • Monitoring SLA, incident routing, creating daily reports, creating and managing KBA's

Education

BBA - undefined

SPPU

HSC - undefined

MAHARASHTRA BOARD

SSC - undefined

MAHARASHTRA BOARD

Skills

Incident Response & Management

Certification

AWS Cloud Practitioner Essentials

Professional Development

  • Regular attendee of cybersecurity conferences such as DEFCON and Black Hat.
  • Actively participating in ongoing training and certifications to stay up-to-date with the latest cyber threats and security trends.

Personal Information

  • Place of Birth: Pune
  • Date of Birth: 10/11/01
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Disclaimer

I hereby declare that each and every information depicted in the above document is true and correct into the best of my knowledge, and can be supported by documentary evidence whenever required, further I have never been convicted by any court of law, and have no such proceedings pending.

Timeline

Senior Associate - Tech Support

TECH MAHINDRA LIMITED
05.2022 - 06.2024

ASSOCIATE - Tech Support

WNS GLOBAL SERVICES PVT LTD
04.2021 - 05.2022

Technical Support Analyst (Charles Schwab Bank)

Mphasis limited
11.2019 - 11.2020

BBA - undefined

SPPU

HSC - undefined

MAHARASHTRA BOARD

SSC - undefined

MAHARASHTRA BOARD

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Mohd Siddiq Shaikh