Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Personal Information
Affiliations
Accomplishments
Timeline
Generic
MOHINDER SINGH

MOHINDER SINGH

Chandigarh

Summary

Highly skilled Quality Analyst with background in process improvement, data analysis, and quality audits. Strong understanding of Six Sigma methodologies. Proven ability to enhance product quality and implement effective testing strategies. Demonstrated success in driving efficiency and productivity through process.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Analyst

Amazon
Panchkula
10.2022 - Current
  • Conducting Daily Quality Audits for an Aligned Team.
  • I handled and addressed client concerns.
  • Drive quality and process improvement initiatives.
  • Data Analysis - Strong analytical skills, with an ability to draw conclusions from data (error analysis and root cause analysis for process deviations).
  • Weekly refresher and feedback/coaching session for the team.
  • Client dealing (calls, emails, and chat)
  • Publish dashboards at defined intervals for the project and the aligned team.
  • Coached and mentored new representatives until an acceptable level of proficiency was achieved.
  • Facilitated transaction calibrations among TLs, SMEs, QAs, and Trainers on a weekly basis.
  • Team handling.
  • Monitor English calls/chat, either recorded, live, or side-by-side.
  • Encourage good practices and discourage bad ones.
  • Identify calls that fail to meet predefined standards and identify the problem.
  • Conduct and evaluate a customer feedback survey.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Collaborated with cross-functional teams to develop and implement process improvements.
  • Maintained quality assurance procedure documentation.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Implemented corrective actions when necessary to improve overall product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Sr. Quality Analyst

Tech Mahindra Pvt limited
Chandigarh
09.2015 - 09.2022
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Identified process improvements that would reduce cost while maintaining high levels of product quality.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Reviewed customer feedback data to identify areas for improvement in product design and development.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.

Education

Bachelor of Computer Applications -

Post Graduate Govt College
Chandigarh
01.2015

10+2 - IT

Govt Model Senior Secondary School
Chandigarh
01.2012

10th -

Govt Model Senior Secondary School
Chandigarh
01-2010

Skills

  • Seven tools of Quality
  • Excel
  • VBA macros
  • PDCA (Plan Do check Act)
  • Correction action planning
  • Lean six sigma
  • Six sigma methodology
  • Root-cause analysis
  • Report preparation
  • Product auditing
  • Raw materials review
  • Documentation review
  • Corrective action planning
  • Standards compliance
  • Internal auditing
  • Continuous improvement
  • Customer focus

Certification

Six Sigma Yellow Belt Certified

Hobbies and Interests

  • Cricket
  • Watching movies
  • Table Tennis

Languages

  • English
  • Hindi
  • Punjabi

Personal Information

Date of Birth: 09/16/94

Affiliations

  • Participation in Amazon Peak for engagement activities

Accomplishments

  • Blue carpet awarded for best QA in Amazon
  • Productivity champion in Amazon and TechMahindra .
  • Rewards and recognition in TechMahindra for Support award
  • ACE award in TechMahindra

Timeline

Quality Analyst

Amazon
10.2022 - Current

Sr. Quality Analyst

Tech Mahindra Pvt limited
09.2015 - 09.2022

Bachelor of Computer Applications -

Post Graduate Govt College

10+2 - IT

Govt Model Senior Secondary School

10th -

Govt Model Senior Secondary School

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