Mohini Singh
Pune
Summary
Dynamic Senior Fraud Risk Analyst with extensive experience in leading teams and developing effective fraud prevention strategies. Demonstrated expertise in regulatory compliance and risk management, consistently delivering high-quality analyses and reports that drive process improvements. Achieved 100% productivity in critical projects, showcasing a strong commitment to enhancing team performance. Eager to leverage these skills in new opportunities while contributing to organizational growth.
Overview
6
6
years of professional experience
Work History
Senior Fraud Risk Analyst
Exl Services
Pune
10.2023 - Current
- Led a team of 11 members as an acting team lead.
- Prepared the production performance report for WBR and MBR to show the volume achieved throughout the month, and to help managers and clients be more specific about the quantity achieved by the number of FTEs available.
- I have been a part of the interview panel to evaluate candidates for the Fraud Investigation, Prevention, and Detection department.
- Worked closely with the SAFE Act, Regulation E, AML, OCC, and BBB complaints, and ensured adherence to these regulatory requirements by conducting regular reviews of policies.
- Developed short-term goals and long-term strategic plans for the team members to improve risk control and mitigation.
- Provided with three RPA ideas, develop and implement fraud prevention strategies and policies to mitigate risks and protect the organization from financial losses.
- Conducted an in-depth analysis of suspicious transactions and activities to identify potential cases of fraud and money laundering.
- Participated in cross-functional teams to develop and implement fraud prevention programs and techniques.
- Conducted an in-depth analysis of suspicious accounts to identify potential cases of fraud and money laundering.
- Performed internal QC for the team to provide the client with the utmost accuracy.
Senior Ops Support Analyst
Citicorp India
Pune
03.2021 - 10.2023
- Served as an SME and provided assistance in analyzing financial data, conducted reviews of documentation to identify fraudulent activities, and recommended appropriate actions.
- Led two projects of WBDFCR and Pay Returns, and delivered with 100% productivity and quality, with minimal direction.
- Provide regular and ad-hoc analysis, MIS reports, and assure the quality of the data sets collated.
- Validating cases related to fraudulent transactions, AML, and due diligence worked on by processor teams for quality checks that would have a direct financial and customer impact.
- Assisting with ongoing lean and process improvement projects, and ensuring process documentation.
- Coordinated with the Fraud Investigation Team and prepared SAR reports for high-dollar frauds.
- Providing guidance and training to new joiners.
Operations Associate
Roghandaaz Pvt. Ltd.
Pune
01.2019 - 06.2020
- Collaborated with three big brands, like Zomato, Swiggy, and Uber Eats, for growth and sales maximization.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Gathered customers' feedback and enhanced the process to exceed customer satisfaction goals.
Education
MBA - Finance
Savitribai Phule Pune University
Pune02-2025
Bachelor of Commerce - Banking And Finance
Savitribai Phule Pune University
Pune06-2020
Skills
- MS Office Suite
- Team Management
- LexisNexis
- AML
- Risk Management
- Credit Risk Analysis
- Pega
- Eclipse
- RSM
- Threat Matrix
- Quality Control
- Regulatory compliance
Projects
1. Process Improvement Project
- Performed a detailed review of the process and analyzed the areas for improvement
- Documented and presented the best possible resolutions for the process upgradation to higher management, which reduced the OCC and BBB complaints by 26%
- Numerous suggestions were accepted and put into practice, which helped to save dollar losses and cut the processing time by 15%
2 - HUB Review
- A thorough analysis of the HUB documents of the fraud investigation process was performed, and the possible changes were documented in an organized manner
- Higher management approved the changes, and HUB documents were upgraded in a well-organized manner
Accomplishments
- Recognized as a top performer for the highest productivity and quality
- Received gratitude awards six times for zeal, teamwork, and being an extra miler in the team
- Achieved a spot award for exceptional client experience
- Secured 1st prize in the chess tournament organized within Citi in 2022
Timeline
Senior Fraud Risk Analyst
Exl Services
10.2023 - Current
Senior Ops Support Analyst
Citicorp India
03.2021 - 10.2023
Operations Associate
Roghandaaz Pvt. Ltd.
01.2019 - 06.2020
MBA - Finance
Savitribai Phule Pune University
Bachelor of Commerce - Banking And Finance
Savitribai Phule Pune University
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