Summary
Overview
Work History
Education
Skills
Timeline
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Shreya Das

Senior Analyst Risk & Compliance
Bengaluru,Karnataka

Summary

Vigilant Risk Analyst with expertise in the cards and payments industry, fraud prevention, and analysis of fraud trends and patterns with 2years 4months of experience in E-commerce (Retails & market place )and FinTech Industry.

Overview

6
6
years of post-secondary education
2
2
years of professional experience

Work History

Senior Analyst Risk & Compliance

Razorpay
Bengaluru, Karnataka
05.2021 - Current
  • Identify system improvements to prevent fraudulent activities. Specialized in International market fraud trends.
  • Review reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Spotting emerging fraud trends and working with the rest of the fraud analytic team to create rules and automating these trends like dedupe reports.
  • Maintain fraud to sales ratio (FTS) & Chargeback to sales ratio (CTS) to improve the company's systems and reduce potential revenue losses.
  • Leading the team of International and taking full ownership of the task.
  • Handling External stakeholders (ICICI, AXIS, HSBC, IDFC) to help them with International transaction monitoring and fraud analysis.
  • Monitor real-time Queues and identify high-risk transactions within the business portfolio.

Analyst Risk & Compliance

Razorpay
Bengaluru, Karnataka
10.2019 - 04.2021
  • The main task was to handle reports on the transaction level. Monitoring the merchant for fraud using their past GMV & transaction for maintaining the FTS & CTS threshold.
  • Handled different Risk engine reports & analyzing the data of the merchants. Also, worked on a platform like a looker for the data-driven requirement.
  • Handled fraud reports received from the partners like VISA, Mastercard, RBL & NPCI. Analyzing & reviewing the merchant & taking end-to-end action on them.
  • Create and help Implement SOP for the department.
  • Conduct Process Knowledge training for co-workers to be well updated on Visa rules & guidelines.
  • Also, was in the monitoring of the daily transaction of Key merchants to prevent any losses from external fraudsters.
  • Working with the product & engineering team to streamline the process by automation. Streamlined complete International process of Razorpay.

Junior Analyst Risk & Compliance

Razorpay
Bengaluru, Karnataka
04.2019 - 09.2019
  • Started with working in Dispute Operation on Merchant level.
  • Analyze all reported Dispute cases and make recommendations to improve the business process associated with online Dispute and chargeback.
  • Review and investigate incoming Dispute cases on behalf of customers. Also, investigate incoming chargeback and retrieval cases on behalf of the customer
  • Working on all refund cases where disputes were raised from customers.
  • Communicate with merchants informing them of disputes and aligning them with the business.
  • Worked in the Buyer Risk Team, while handling all the cyber complaints.
  • Communicate with the cyber team and highlight the merchant to stop the services if it belongs to Fraudster.

Education

MBA - Marketing/Analytics

ICFIA Business School
Bengaluru
04.2017 - 02.2019

B.E - Computer Science Engineering

Dayananda Sagar Institution
Bengaluru
09.2012 - 07.2016

Skills

    Analysing & Monitoring

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Timeline

Senior Analyst Risk & Compliance

Razorpay
05.2021 - Current

Analyst Risk & Compliance

Razorpay
10.2019 - 04.2021

Junior Analyst Risk & Compliance

Razorpay
04.2019 - 09.2019

MBA - Marketing/Analytics

ICFIA Business School
04.2017 - 02.2019

B.E - Computer Science Engineering

Dayananda Sagar Institution
09.2012 - 07.2016

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Shreya DasSenior Analyst Risk & Compliance