Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Certification
Personal Information
Disclaimer
Timeline
Generic

Mohit Arora

Uttam Nagar

Summary

Dynamic travel professional with extensive experience at CWT, excelling in client relations and ticketing processes. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Adept at mentoring teams and solving complex issues, ensuring seamless travel solutions for corporate clients. Proficient in MS Office and committed to excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Travel Associate

CWT
06.2022 - Current
  • Managing client reservations, air ticketing, and reissuances.
  • Providing top-tier support and travel solutions to corporate clients.

Process Associate

InterGlobe Technology
12.2021 - 06.2022
  • Assisted travel agents with booking queries on Galileo GDS and other systems.
  • Addressed issues related to ticket issuance, voidation, refunds, and revalidation.

Supervisor

Bliss Logistics
08.2020 - 12.2021
  • Oversaw logistics operations and ensured efficient team performance.

Travel Consultant

Travstarz Global Group
03.2019 - 03.2020
  • Managed air bookings, hotel, and car rental reservations for clients and agents.

Queue Support

Teleperformance
09.2018 - 01.2019
  • Provided backend support for travel agent queues, focusing on smooth transaction handling.

Galileo Helpdesk (ITQ)

InterGlobe Technology
04.2017 - 09.2018
  • Delivered technical and operational support on Galileo CRS/GDS systems.

Education

Post-Graduation -

Subharti University
Meerut
05.2025

B.Com -

Delhi University

Intermediate -

CBSE Board
12.2013

Matriculation -

CBSE Board
12.2011

Skills

  • MS Office (Word, Excel, PowerPoint)
  • Client relations
  • Ticketing processes
  • Team leadership
  • Problem solving
  • Customer service
  • Mentoring and training

Roles And Responsibilities

  • Air reservation, ticketing, and reissuance.
  • Handling travel agent and airline queries.
  • Providing Galileo, Sabre, and Amadeus GDS support.
  • Coordinating with vendors and travel agents for issue resolution.
  • Managing hotel and car rental bookings.
  • Preparing and maintaining daily dashboards and reports.

Certification

Diploma in International Airlines & Travel Management, International Institute Training Careers (IITC), New Delhi, Amadeus & Galileo GDS

Personal Information

  • Father's Name: Late Sh. Vinod Arora
  • Date of Birth: 09/16/95
  • Marital Status: Single

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Timeline

Sr. Travel Associate

CWT
06.2022 - Current

Process Associate

InterGlobe Technology
12.2021 - 06.2022

Supervisor

Bliss Logistics
08.2020 - 12.2021

Travel Consultant

Travstarz Global Group
03.2019 - 03.2020

Queue Support

Teleperformance
09.2018 - 01.2019

Galileo Helpdesk (ITQ)

InterGlobe Technology
04.2017 - 09.2018

Post-Graduation -

Subharti University

B.Com -

Delhi University

Intermediate -

CBSE Board

Matriculation -

CBSE Board
Mohit Arora