Summary
Overview
Work History
Education
Awards
Languages
Personal Information
Timeline
Generic

Mohit Bhandari

Gr. Noida West

Summary

Experienced business development professional and customer success manager with 8 years of expertise in Outbound Sales and SaaS. Proven track record in strategic planning, team leadership, and establishing priorities to drive success. Adept at building strong client relationships, navigating the SaaS landscape, and delivering results. Seeking a role that leverages my skills in account management, team handling, and business development for a forward-thinking organization.

Overview

9
9
years of professional experience

Work History

Manager- Business Development & Client Success

Compunnel
01.2020 - Current
  • Managed and worked with fortune 500 & 1000 accounts and communicating with their C-suite, , Decision makers and discovering potential synergies of working partnership
  • Helping customers in their end-to-end Digital Transformation (AI/ML & Software Testing) journey
  • Making them understand the benefits of Industry 4.0 automation and how they can increase their productivity, visually inspect the SOP’s, quality and do Muti-site monitoring to achieve their operational goals by leveraging Innovation technology
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created and maintained comprehensive customer success documentation for internal and external use.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Collaborated with sales and product teams to address customer success objectives.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.

Team Leader

Policy bazaar Insurance Web Aggregator Pvt Ltd.
02.2018 - 10.2019
  • Manage a Team – Lead a team of 30-35 ASCs/Sr
  • ASCs Achieve Operational Targets and share it with the higher management
  • Improve productivity of the team by effectively managing of KRA’s Groom Team Members - Coach and groom agents by barging live calls and giving tips on soft-skills, customer delight, AHT, etc
  • To improve their own as well as team’s productivity Mentor agents by conducting training sessions to improve on the areas of improvement Manpower Management, Forecast & plan resources – Ensure line adherence is met throughout the shift
  • Manage rosters & absenteeism Give floor support to Teammates & New Hires
  • Take supervisory/escalation calls & trouble shooting them Monitor calls by side jacking or remotely to ensure that the team performs best in all situations Conduct Team briefs and huddles to keep the agents updated about the changes as well as to let the team know about the daily highs and lows
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Team Leader

Intelleneur Global Services Pvt. Ltd.
12.2014 - 02.2018
  • Corporate sale for training contents globally
  • Manage Sales, Customer Retention and Quality for the process
  • Managed a team of 15 Persons
  • Studying, analyzing, and improving overall performance by laying out new strategies depending on the current market situation
  • Coordination with overseas accounts to ensure uninterrupted smooth utility of business
  • Assist member in coordinating account management reviews, including attending reviews when necessary
  • Imparting training to operations staff to improve sale volume
  • Innovate and introduce new strategies and ideas focusing on employee development and retention.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Reviewed, implemented and updated company records related to team activities for future reference.

Education

MBA - Marketing

IIMT School of Management
09.2016

Graduation - Commerce General

DAV College
04.2013

12th -

St. Xavier’s Higher Secondary School
05.2009

High School Diploma -

Kendriya Vidyalaya
05.2007

Awards

  • Received a star performer of the year in Intelleneur 2015
  • Was selected as campus ambassador IIMT 2015.
  • Won 2nd prize in inter college dance competition.
  • Won Commerce Cricket League Cup DAV College Jalandhar 2012.

Languages

English
Hindi
Punjabi (only speak)

Personal Information

  • Hobbies

Travelling and experiencing new cultures

Playing Cricket

Watching Football ( EPL)

Cooking


  • Date of Birth: 06/17/91

Timeline

Manager- Business Development & Client Success

Compunnel
01.2020 - Current

Team Leader

Policy bazaar Insurance Web Aggregator Pvt Ltd.
02.2018 - 10.2019

Team Leader

Intelleneur Global Services Pvt. Ltd.
12.2014 - 02.2018

MBA - Marketing

IIMT School of Management

Graduation - Commerce General

DAV College

12th -

St. Xavier’s Higher Secondary School

High School Diploma -

Kendriya Vidyalaya

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Mohit Bhandari