Mohit Chaudhary
New Delhi
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Business Manager
Rezon Luxury Silverware
02.2020 - Current
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments
- Analyzed customer feedback data to generate reports on customer satisfaction levels
- Designed strategies for improving the quality of services provided by the organization
- Provided training sessions for employees on new software systems used in business operations
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards
- Collaborated with other departments within the organization to coordinate project efforts
- Facilitated communication between different teams within the organization through regular meetings
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary
- Interacted with customers and vendors with utmost professionalism to solve various problems
- Communicated client priorities, delivering presence and business objectives
- Determined customer needs and calculated payment options based on consultative sales process
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared staff work schedules and assigned team members to specific duties
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
SME Team Leader
Ashley IT Global Pvt Ltd
09.2015 - 12.2017
- Conducted regular meetings with the SME team to review progress and address any issues
- Motivated and coached team members to reach goals, providing constructive feedback
- Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner
- Assisted in resolving conflicts between team members and provided support when needed
- Identified areas for improvement within the SME team and developed action plans to address them
- Ensured that all staff adhered to company policies and procedures while performing their duties
- Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings
- Implemented best practices for managing workloads among the SME team members according to individual skillsets
- Advised on hiring, development and management of in-house [Type] team
- Displayed strong telephone etiquette, effectively handling difficult calls
- Maintained positive working relationship with fellow staff and management.
Education
Master of Computer Applications - Computers
Indira Gandhi National Open University
Delhi, DelhiSkills
- Business Planning
- Staff Training
- Strategic Planning
- Operations Management
Accomplishments
- Best Employee
- Star of the year
Languages
Hindi
French
Activities
- Gardening
- Styling Homes
- Custom Tailoring for mens wear
Timeline
Business Manager
Rezon Luxury Silverware
02.2020 - Current
SME Team Leader
Ashley IT Global Pvt Ltd
09.2015 - 12.2017
Master of Computer Applications - Computers
Indira Gandhi National Open University
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