Mohit Dang
Director - Technical Service Delivery
FARIDABAD,HARYANA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Director
Sprinklr
Gurgaon
01.2025 - Current
- Heading 4 key practices for APJI and MEA region - Technical Project Management. Technical Consulting. Technical Architect. Technical Account Management.
- Directed strategic initiatives to enhance operational efficiency across multiple departments, leading to improved resource allocation and process optimization.
- Developed and implemented comprehensive training programs for staff, focusing on skill enhancement and leadership development to foster a high-performing workforce.
- Oversaw budget management and financial forecasting, ensuring alignment with organizational goals while maintaining fiscal responsibility and accountability.
- Collaborated with cross-functional teams to streamline project workflows, utilizing project management software to track progress and ensure timely delivery of objectives.
- Established key performance indicators (KPIs) for team performance, regularly assessing outcomes against targets to drive continuous improvement initiatives.
- Cultivated relationships with stakeholders and partners to enhance collaboration on strategic projects, facilitating open communication channels for effective problem-solving.
- Implemented organizational change strategies that improved employee engagement and retention rates, fostering a culture of innovation and adaptability within the workplace.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Lead - Technical PM
Sprinklr
Gurgaon
01.2020 - Current
- Delivered complex projects ahead of schedule, leveraging advanced project planning tools and techniques.
- Projects delivery ARR Ranged from $500k ARR to $25M with in depth solution complexity and the scale to deliver.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Led cross-functional teams to deliver complex technical projects on time and within budget, utilizing Agile methodologies to enhance project efficiency.
- Managed project scope and requirements by collaborating with stakeholders to define objectives, ensuring alignment with business goals and client expectations.
- Developed and maintained project schedules using Jira, effectively tracking progress and addressing potential roadblocks in real-time.
- Conducted regular risk assessments to identify potential issues, implementing mitigation strategies that minimized project disruptions and maintained stakeholder confidence.
- Facilitated sprint planning meetings and retrospectives, fostering a collaborative team environment that encouraged continuous improvement and knowledge sharing.
- Oversaw resource allocation for multiple projects simultaneously, optimizing team productivity while adhering to project timelines and budget constraints.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Fostered strong client relationships, leading to repeat business and referrals.
- Coordinated development and deployment of major software release, ensuring alignment with customer needs and business goals.
- Mentored junior project managers on best practices in project management frameworks, enhancing team capabilities and fostering professional growth within the department.
Technical Project Manager-II
Akamai Technologies
Bangalore
11.2018 - 01.2020
- Delivered Highly complex Web performance projects for GSA customers like Ford, FCA and other mid size 20+ projects for Americas.
- Implemented Agile methodologies to improve project workflows, enhancing collaboration and transparency among stakeholders.
- Developed project plans and schedules, ensuring alignment with stakeholder expectations and resource availability while adapting to changes in project scope.
- End2End project delivery through different project plans, defining scope, objectives, and deliverables while identifying potential risks and mitigation strategies.
- Led cross-functional teams to deliver technical projects on time and within budget while ensuring alignment with client requirements.
- Utilized project management tools such as JIRA and Microsoft Project to track project milestones and resource allocation effectively
Solution Architect
Ericsson India Global Services Pvt. Ltd.
12.2011 - 11.2018
- Designed and implemented scalable architecture solutions that enhanced system performance and reduced downtime across multiple projects.
- Collaborated with cross-functional teams to integrate cloud services, resulting in improved resource management and operational efficiency.
- Conducted technical workshops for stakeholders to align architectural strategies with business objectives, fostering greater understanding and collaboration.
- Developed proof of concepts to validate architectural approaches, ensuring alignment with industry standards and best practices.
- Led architectural reviews to assess project compliance with defined frameworks, improving overall quality of deliverables.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
Technical Specialist
HCL Technologies
09.2010 - 12.2011
- Developed and implemented Acision products to integrate various systems for some big Telco brands like Airtel, Telefonica (Movistar) for the value added services.
- Delivering the Product implementation through different Project phases.
- Provided technical support for software applications, troubleshooting issues and ensuring seamless operation for end-users across multiple platforms.
- Led user testing sessions to gather feedback on new features, translating user insights into actionable recommendations that improved overall usability.
Systems Engineer
Comviva Technologies
Gurgaon
08.2009 - 09.2010
- Provided technical support to customers, troubleshooting software and hardware issues through remote access tools and telecommunication systems.
- Managed ticketing system to prioritize and resolve user-reported incidents, maintaining detailed documentation of issues and resolutions for future reference.
- Monitored system performance and conducted routine maintenance checks, proactively identifying potential problems and mitigating risks before they impacted users.
- Developed strong relationships with clients by consistently delivering reliable technical assistance and fostering trust in the company''s services.
Education
Bachelor of Engineering - Electronics & Communication
Maharshi Dayanand University
Faridabad 03.2005 - 05.2009
Skills
Strategic Technology Advisor
Stakeholder Management
Systems Architecture / Tech Consulting
Integrations
Websites
Certification
SAFe Agilist 4 Certified, 23569800-8415
Locations
- Gurgaon, Gurgaon, Haryana, 122001, India
- Bangalore, Bangalore, Karnataka, 560001, India
- Noida, Noida, Uttar Pradesh, 201301, India
Timeline
Director
Sprinklr
01.2025 - Current
Lead - Technical PM
Sprinklr
01.2020 - Current
Technical Project Manager-II
Akamai Technologies
11.2018 - 01.2020
Solution Architect
Ericsson India Global Services Pvt. Ltd.
12.2011 - 11.2018
Technical Specialist
HCL Technologies
09.2010 - 12.2011
Systems Engineer
Comviva Technologies
08.2009 - 09.2010
Bachelor of Engineering - Electronics & Communication
Maharshi Dayanand University
03.2005 - 05.2009