Mohit Dembla
Quality Coach
New Delhi
Summary
Results-oriented Quality Coach with extensive experience in AML investigations, compliance oversight, and financial crime risk management. Skilled in leading and mentoring a team of professionals to ensure operational excellence, quality assurance, and adherence to regulatory standards. Proficient in identifying suspicious activities, conducting root cause analysis, and implementing process improvements that enhance accuracy and efficiency. Known for a methodical approach to problem-solving, strong analytical capabilities, and effective cross-functional collaboration to drive consistent quality and compliance outcomes.
Overview
6
6
years of professional experience
Work History
Quality Coach
Encore Capital Group
06.2021 - Current
- Identify data anomalies and red flags for money laundering, terrorist financing, fraud, sanctions violations, and escalate for second level review.
- Strategically manage the workload and workflows for quality and set up the right organizational structures to support all lines of business and workflows.
- Evaluate and monitor transactional activity to assess potential suspicious activity.
- Collaborate with training and operations teams to propose AM / workgroup level training and coaching programs
- Provide ‘advance warning intel’ (on a periodic basis) to red flag any specific trend / individual
- Participate in calibrations with L&D & Operations team
- Lead classroom session & floor huddles to improve identified skill related opportunity areas
- Identify areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance, and additional training essential to mitigate risk
- Develop quality control and assurance policies and procedures, including sampling methodology
- Develop, implement, and maintain testing and oversight processes to support the Compliance program and reporting
- Develop and conduct training on regulatory updates and best practices to enhance team compliance
- Coordinated cross-functional teams to identify root causes of quality issues and implement corrective actions.
- Prepare detailed reports of findings and escalate suspicious activity in compliance with regulatory requirements
- Collaborate with other departments (AML, legal, and compliance) to ensure risk mitigation and proper escalation of high-risk PEPs.
Process Associate
Genpact IndiaPrivate Limited
06.2019 - 04.2021
- Client on-boarding and end to end KYC
- Work with team of investigators to assess risk and coordinate field reviews.
- Complete required investigations on referred files in timely manner.
- Monitor quality of independently conducted investigations.
- Kept up-to-date on changes in regulations for AML and banking security.
- Reviewed files to determine next steps in investigation activities
- Verification of Documents for the bank and audit the documents as per the standard maintained by the bank and statutory bodies for the KYC.
- Create error Report and sent back to the authority for rechecking for proper documentation
Education
MBA -
Amity University
Noida, India 04.2001 -
BBA -
Guru Gobind Singh Indraprastha University
01.2019
Class XII
CBSE
01.2016
Class X
CBSE
01.2014
Skills
- Data Analysis
- Investigation
- Research Proficiency
- Coaching and mentoring
- Fraud Detection
- Database Management
- Compliance &Quality Check
DECLARATION
I here by declare that the above mentioned details are true and best of my knowledge.
Timeline
Quality Coach
Encore Capital Group
06.2021 - Current
Process Associate
Genpact IndiaPrivate Limited
06.2019 - 04.2021
MBA -
Amity University
04.2001 -
Class XII
CBSE
Class X
CBSE
BBA -
Guru Gobind Singh Indraprastha University