MOHIT GOYAL
Director Retail Oprations
Gurugram,HR
Summary
Senior Retail & Business Operations Leader with 10+ years of experience scaling high-growth retail networks, driving P&L performance, and leading large cross-functional teams. Proven expertise in building retail infrastructure from the ground up, launching 70+ stores across 30+ cities, and steering organizational transformation to enable sustainable, scalable growth. Experienced in managing diverse functions—including Visual Merchandising, Training, Projects, Business Development, NSO, HR, and Design—to ensure seamless and efficient retail operations. Skilled in strategy formulation, business planning, operational governance, and elevating customer experience. Recognized for delivering measurable results in fast-paced, high-accountability environments and currently overseeing operations for 65+ stores across North, East, and West regions.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Director – Retail Operations
Wakefit
04.2025 - Current
- Spearheading retail operations and network expansion for North India, with oversight of 65+ stores spanning the North, East, and West zones. Accountable for P&L, operational discipline, and SOP governance, while leading multiple teams and support functions. Successfully built a complete retail team structure, and created a strong regional support function to drive sustained business growth.
General Manager – Retail
Wakefit
04.2024 - 03.2025
- Oversaw regional P&L ownership and multi-store operations, guiding teams across the North and East zones to deliver high-impact business results.
- Designed and institutionalized store SOP frameworks to elevate operational hygiene and consistency across all formats.
- Drove significant business turnaround—50% L2L growth in core stores, and 2x overall revenue expansion through strong execution, coaching, and performance monitoring.
Deputy General Manager
Wakefit
04.2023 - 03.2024
- Driving pan-India retail expansion and execution, with a proven track record of opening 50+ stores across key markets. Established end-to-end operational SOPs to standardize store processes, and led efficiency enhancement initiatives to strengthen profitability and operational excellence.
Entrepreneur in Residence
Wakefit
07.2020 - 03.2023
- Built and institutionalized Wakefit’s offline retail model, overseeing the launch of 23+ stores and 17+ warehouses across India. Led end-to-end business scaling initiatives, improving operational capability, market reach, and overall business performance.
Decision Analytics Associate
ZS Associates
01.2017 - 01.2019
- Automated processes (60% efficiency gain), built dashboards, forecasting models, and managed three business units.
Associate Consultant
I-PAC
01.2016 - 01.2017
- Designed political campaigns contributed to winning three constituencies in Bathinda district.
Education
Bachelor of Science - Chemical Engineering
IIT Roorkee
04.2001 -
Skills
Retail Operations Leadership
P&L Ownership & Financial Management
New Store Launches & Expansion
SOP Development & Governance
KPI & Performance Management
Strategic Problem-Solving
Project Management & Execution
End-to-End Operations Management
Team Leadership & Talent Development
Timeline
Director – Retail Operations
Wakefit
04.2025 - Current
General Manager – Retail
Wakefit
04.2024 - 03.2025
Deputy General Manager
Wakefit
04.2023 - 03.2024
Entrepreneur in Residence
Wakefit
07.2020 - 03.2023
Decision Analytics Associate
ZS Associates
01.2017 - 01.2019
Associate Consultant
I-PAC
01.2016 - 01.2017
Bachelor of Science - Chemical Engineering
IIT Roorkee
04.2001 -