Vishal Narwani
Mumbai
Summary
Results-driven National Sales & Operations Leader with 17 years in telecom, enterprise sales, and retail operations. Leads national retail operations, focusing on revenue, digital transformation, and customer experience. Delivers revenue growth in B2B, builds high-performance teams, and executes large-scale go-to-market strategies across India.
Overview
18
18
years of professional experience
Work History
National Lead – Vi Stores (Operations)
Vodafone Idea Ltd (Vi)
11.2025 - Current
- Owned national KPIs for activations, revenue, DAO, productivity, and store efficiency to drive operational excellence.
- Drove GTM execution for national programs, campaigns, and digital initiatives, enhancing market reach and customer engagement.
- Improving store ROI through structured reviews and governance cadence.
- Leading sales excellence programs (Smart Sales Calling, Power of 1, CRE capability building).
- Driving Vi Hub adoption and digital initiatives at store level.
- Ensuring HSW compliance and operational hygiene across national footprint.
- Led talent development, training, and recognition programs to strengthen team capabilities and boost employee morale.
- Leading pan-India Vi Company Store sales operations across all circles.
Area Head – Enterprise Businee
Vodafone Idea Ltd (Vi)
Mumbai
04.2019 - 11.2025
- Managed SME & NHQ large enterprise accounts, ensuring profitable revenue growth.
- Drove market penetration and base expansion strategies to increase market share.
- Identifying new markets and delivering strategic growth initiatives.
- Coached team transitioning from Mobility Voice Sales to Total Telecom Solutions Sales, enhancing skill set and knowledge.
- Monitoring and reviewing KPIs with structured governance framework.
- Designing and implementing Reward & Recognition programs.
Partner Account Manager – Enterprise Business (MPCG & Rajasthan)
Vodafone Idea Ltd (Vi)
06.2012 - 04.2019
- Handled Enterprise portfolio including M2M, ILL, Broadband, MPLS, NPLC, Cloud, GST Solutions, VLT and TFS.
- Managed SME and corporate accounts with DSA, data managers, and FOS teams to enhance client relationships and streamline account operations.
- Ensured funnel hygiene and tracked performance metrics to support churn reduction strategies.
- Coordinated with technical teams to deliver seamless service and resolve issues efficiently.
- Led recruitment, training and performance management initiatives.
Territory Sales Manager
SAI INFOSYSTEMS LTD
Jaipur
03.2012 - 06.2012
- Recruited, trained, and motivated sales team to enhance performance and achieve targets.
- Managed daily operations of two sales associates, ensuring smooth workflow and support.
- Trained DSA FOs on various products.
- Mainly focus on Video Telephony Services.
- Mainly focus SMEs and Top Co.
Conducted Road Shows, Door to door calling mechanism for marketing and visibility
of product. - Coordinate with technical team to make the installation process fast.
Ass. Manager
Reliance Communications Ltd(RHRS)
Jaipur
12.2008 - 03.2012
- Recruited and motivated sales team to achieve set targets and foster a competitive environment.
- Managed two DSA teams to enhance sales performance through targeted product knowledge training.
- Focused on video telephony services to increase market penetration among SMEs and top companies.
- Conducted door-to-door marketing roadshows to improve product visibility and outreach.
- Coordinated with technical team to expedite installations, improving customer satisfaction.
Sales Officer
Tata Teleservices Ltd
Jaipur
08.2008 - 12.2008
- Led a sales team of 5 executives in Jaipur, improving team efficiency and outcomes.
Conducted training sessions for new trainees and sales executives on products and market strategies.
Designed customized wireline plans (PRI) to meet specific customer needs.
Utilized DST to maintain accurate sales tracking and reporting.
Identified potential SME and top corporate accounts for targeted outreach initiatives.
Managed key relationships with existing SME and corporate accounts to enhance loyalty.
Reviewed sales figures against benchmarks to inform strategic decision-making. - Developed relationships with clients to understand their telecommunications needs.
- Conducted market research to identify potential sales opportunities and trends.
- Presented product offerings to clients, highlighting features and benefits effectively.
Education
Bachelor of Commerce (B.Com) -
Rajasthan University
Skills
- Retail operations leadership
- P&L ownership
- Profitability management
- Customer retention strategies
- KPI governance
- Go-to-market strategy
- Digital transformation
- Channel partner management
- Enterprise business development
- Cross-functional collaboration
- Team leadership
- Capability building
- GST solutions
Awards
- VI Excellence Award Winner – FY23 & FY24
- VI Compete Winner – FY25 at Hongkong
- Best Partner Account Manager – National First Runner Up in 2015
- Best Atlas Account Manager – National Level in 2014
- Excellence Award for Highest Team Sales (Data) – Q2
- "Circle Ka Badshah" – Highest Target Achievement in Rajasthan Circle (Awarded by CEO)
- Champion League Winner
- Circle Combat Winner – Multiple Times
- Strike Force Winner – Multiple Times
Languages
- Hindi
- English
Timeline
National Lead – Vi Stores (Operations)
Vodafone Idea Ltd (Vi)
11.2025 - Current
Area Head – Enterprise Businee
Vodafone Idea Ltd (Vi)
04.2019 - 11.2025
Partner Account Manager – Enterprise Business (MPCG & Rajasthan)
Vodafone Idea Ltd (Vi)
06.2012 - 04.2019
Territory Sales Manager
SAI INFOSYSTEMS LTD
03.2012 - 06.2012
Ass. Manager
Reliance Communications Ltd(RHRS)
12.2008 - 03.2012
Sales Officer
Tata Teleservices Ltd
08.2008 - 12.2008
Bachelor of Commerce (B.Com) -
Rajasthan University