MOHIT JAIN
Bengaluru
Summary
Dynamic Senior Manager with a proven track record in project delivery and incident management. Expertise in leading cross-functional teams to achieve high-quality service delivery aligned with business goals.
Overview
21
21
years of professional experience
Work History
Senior Manager (Professional Services)
Anthology International Pvt Ltd
09.2025 - Current
Technical Manager (Professional Services)
Anthology International Pvt Ltd
05.2022 - 09.2025
- Managed multiple delivery teams within Professional Services to ensure timely, high-quality deliverables.
- Collaborated with cross-functional teams to facilitate smooth onboarding processes.
- Developed and enforced implementation policies and standard operating procedures.
- Oversaw project releases for Solutions Implementation team, managing major and minor initiatives.
- Coordinated internal team efforts to resolve customer escalations within defined SLAs.
- Acted as primary escalation point for critical issues across multiple teams.
- Conducted daily incident reviews to monitor progress on critical incidents and SLA compliance.
- Facilitated Root Cause Analysis sessions for critical incidents to ensure effective resolutions.
Manager (Professional Services)
Anthology International Private Limited (fmr: Campus Mgmt Intl Pvt Ltd)
07.2021 - 05.2022
- Led D365 technical team in custom development, environment management, and support for D365FO.
- Collaborated with functional consultants to gather integration requirements effectively.
- Managed lifecycle of integration components from development through deployment and maintenance.
- Facilitated Root Cause Analysis sessions for critical incidents, ensuring timely resolution.
- Partnered with leadership to prioritize technical backlog and forecast resource capacity.
- Conducted daily calls with Microsoft engineers to resolve ongoing D365FO issues.
- Communicated expectations clearly to stakeholders and team members.
- Coordinated internal and external teams for seamless project delivery.
Practice Lead (Cloud Services Team)
Campus Management International Pvt Ltd (fmr: Talisma Corporation Pvt Ltd)
07.2017 - 06.2021
- Resolved project issues and conflicts within cross-functional teams.
- Managed dependencies and critical paths for timely project execution.
- Communicated expectations clearly to stakeholders and team members.
- Coordinated internal and external teams for seamless project delivery.
- Led delivery teams to ensure accurate, on-time customer solutions.
- Owned all project releases for Solutions Implementation team, both major and minor.
- Upgraded application environments according to new releases and platform versions.
- Conducted daily calls with Microsoft engineers to address ongoing D365FO issues.
Team Lead (Cloud Services Team)
Campus Management International Pvt Ltd (fmr: Talisma Corporation Pvt Ltd)
04.2016 - 06.2021
- Achieved timely resolution of tickets and incidents by managing L1 and L2 support teams during production hours.
- Coordinated collaboration across application development, operations, and database teams for effective issue resolution.
- Oversaw daily support operations, delegating workloads and ensuring compliance with SLAs.
- Conducted regular incident review meetings to monitor aged and high-priority issues.
- Investigated third-level support tickets, analyzing logs and debugging code to identify root causes.
- Planned and managed product releases, coordinating delivery timelines and feature rollouts while aligning stakeholder expectations.
- Maintained high customer satisfaction through consistent support quality and proactive communication.
- Acted as escalation point for unresolved issues, prioritizing resolutions with technical ownership.
- Upgraded application environments according to new releases and platform versions.
Technical Specialist (Cloud Services Team)
Talisma Corporation Pvt Ltd
01.2015 - 03.2016
- Diagnosed and resolved product issues in staging and production environments, ensuring system stability.
- Managed production environments, including databases and web servers, to optimize uptime and performance.
- Conducted Root Cause Analysis on critical incidents, implementing corrective actions to minimize future issues.
- Coordinated server builds and managed deployment of new product versions, achieving minimal downtime.
- Planned and prioritized product feature backlog with development and product teams to meet business objectives.
- Mentored new team members, providing technical guidance to facilitate seamless onboarding.
- Executed database restores from production to testing environments to ensure data integrity.
Senior System Engineer (Cloud Services Team)
Talisma Corporation Pvt Ltd
03.2012 - 12.2014
- Managed Talisma product upgrades by applying new releases and hotfixes to ensure system stability.
- Maintained application uptime through troubleshooting of configuration and product issues.
- Executed database restores from production to testing environments to ensure data integrity.
- Led database migration activities for production environments to facilitate upgrades and refreshes.
- Utilized ticketing tools like ServiceDesk Now and First wave for incident management and tracking work activities.
- Conducted Root Cause Analysis on critical incidents, implementing corrective actions to minimize future issues.
- Mentored new team members, providing technical guidance to facilitate seamless onboarding.
Operations Engineer (On Demand Operations team)
Antrix techinfo Pvt Ltd
01.2011 - 03.2012
- Managed production environments, including databases and web servers, utilizing VMware ESX Server for virtualization management.
- Conducted root cause analysis for critical incidents, implementing preventive measures to avoid recurrence.
- Connected remotely to troubleshoot servers, network devices, and applications, minimizing downtime.
- Monitored infrastructure health with tools like IP Monitor and Hyperic, tracking uptime and resource utilization.
- Led server builds and deployment for new product versions, ensuring efficient rollouts.
- Managed upgrades of Moxie products by applying releases and hotfixes to sustain performance.
- Coordinated scheduled outages to facilitate necessary maintenance.
Operations Engineer (On Demand Operations team)
Authoria Software Development Pvt Ltd
11.2008 - 01.2011
- Monitored technology infrastructure with NAGIOS and OpManager, tracking server uptime and system performance.
- Maintained production databases and web servers to ensure availability and optimal performance.
- Managed production and staging environments, including build processes, access requests, and patch deployments.
- Coordinated scheduled outages and patch applications in production to minimize business impact.
- Utilized ClearQuest for tracking incidents and managing service requests efficiently.
- Built and maintained virtualized environments on VMware and Microsoft Virtual Server; skilled in VM cloning via VMware Converter.
- Performed database migrations for staging and production, ensuring data integrity with minimal downtime.
- Conducted root cause analysis for recurring issues, implementing solutions to reduce incident volume.
Service Delivery Associate 2
Unisys Global Services India
02.2007 - 11.2008
- Validated technical installations by engineers at client sites, ensuring compliance with quality standards.
- Managed Oracle Database inventory for EMC2, a leading disk/array manufacturer.
- Performed detailed analysis for inventory control, enhancing accuracy and operational efficiency.
- Coordinated prompt responses to client escalation emails, resolving issues and fostering strong relationships.
Senior Executive
IBM Global Services India Pvt Ltd
12.2004 - 02.2007
- Served as primary IT point of contact, managing password resets and access issues for Content Manager and PBS.
- Mentored new recruits and existing team members on processes, system usage, and report generation.
- Managed account opening and maintenance activities, ensuring compliance and accuracy in records.
- Facilitated client interactions through regular conference calls, providing updates and addressing concerns.
Education
Masters of Computer Applications -
Bangalore University
Bengaluru01-2004
Skills
- Project delivery management
- Incident and escalation management
- Service level agreement oversight
- Key performance indicators tracking
- Team leadership and management
- Cross-functional collaboration
- Performance evaluation
- Root cause analysis expertise
- Stakeholder engagement strategies
- Release and product support
- Customer relationship management
- Technical support
- Mentoring team members
- Troubleshooting and problem resolution
- Hiring and training
Timeline
Senior Manager (Professional Services)
Anthology International Pvt Ltd
09.2025 - Current
Technical Manager (Professional Services)
Anthology International Pvt Ltd
05.2022 - 09.2025
Manager (Professional Services)
Anthology International Private Limited (fmr: Campus Mgmt Intl Pvt Ltd)
07.2021 - 05.2022
Practice Lead (Cloud Services Team)
Campus Management International Pvt Ltd (fmr: Talisma Corporation Pvt Ltd)
07.2017 - 06.2021
Team Lead (Cloud Services Team)
Campus Management International Pvt Ltd (fmr: Talisma Corporation Pvt Ltd)
04.2016 - 06.2021
Technical Specialist (Cloud Services Team)
Talisma Corporation Pvt Ltd
01.2015 - 03.2016
Senior System Engineer (Cloud Services Team)
Talisma Corporation Pvt Ltd
03.2012 - 12.2014
Operations Engineer (On Demand Operations team)
Antrix techinfo Pvt Ltd
01.2011 - 03.2012
Operations Engineer (On Demand Operations team)
Authoria Software Development Pvt Ltd
11.2008 - 01.2011
Service Delivery Associate 2
Unisys Global Services India
02.2007 - 11.2008
Senior Executive
IBM Global Services India Pvt Ltd
12.2004 - 02.2007
Masters of Computer Applications -
Bangalore University
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