Mohit Jindal
Gurgaon
Summary
Results-driven Learning and Development –L&D– and consulting professional with expertise in digital learning, content creation, and training development. Skilled in needs assessment, innovative learning methods, secondary research, data analysis, and strategic planning. Proven ability to lead projects and teams across diverse sectors, leveraging strong analytical and client management skills. Adept at driving high-impact initiatives in collaborative environments, delivering measurable business outcomes.
Overview
7
7
years of professional experience
Work History
Content Lead - Coordinator
Bain Capability Network (BCN Academy)
Gurgaon
03.2023 - Current
- Company Overview: Bain & Company is a global management consulting firm that helps strengthen corporate strategies, manage crises, and transform businesses
- Extensively used ChatGPT Enterprise for research, content creation, and analysis, reducing lead time significantly
- Conducted training need analysis at regular intervals to curate learning programs based on business needs
- Applied Instructional Design concepts to innovate learning mechanisms, including gamification, scenario discussions, and roleplays
- Created an office-wide chatbot for answering all L&D queries, reducing manual effort
- Leveraged Gen AI applications to streamline day-to-day processes
- Used DALL-E for creating new design elements to enhance the visual appeal of learning materials
- Facilitated the onboarding training program for all new hires at BCN
- Created e-learning modules using Articulate 360 to deliver 12000 hours of digital leaning for all the employees of Bain Capability Network
- Curated digital learning journeys to have a footfall of 1700 using Springboard
- Conducted multiple trainings at various levels to train 2900 employees of Bain Capability Network in span of 2 years
- Developed and implemented innovative learning methods and regularly updated content, resulting in an NPS of 95 for FY'23 and 92 for FY'24
- Constructed an internal repository of scenario-based roleplays to enhance experiential learning
- Regularly tracked the training effectiveness using different KPIs and performed gap analysis to deliver the best learning experience
- Onboarded 3rd party vendors to deliver trainings on etc
- Attention to Detail, Gen AI, Working with Multi-Generational workforce
- Engaged with 200 internal stakeholders to deliver the trainings
- Together with the team, delivered 95k+ hours of trainings
- Curated a BCN-specific channel on Springboard to provide employees with easy access to relevant learning resources for their roles
Senior Associate
Bain Capability Network
Gurgaon
04.2021 - 03.2023
- Company Overview: Bain & Company is a global management consulting firm that helps strengthen corporate strategies, manage crises, and transform businesses
- Supported Private Equity Group on small-term projects ranging from survey cutting, sentiment analysis and secondary research
- Worked on Bain's top 3 projects in APAC region with a revenue of $100M, handling multiple workstreams and leading a team of 2-3 analysts
- Revamped an airline's catering menu and ancillary offerings for generating $75M incremental revenue
- Helped optimize flight schedules based on demand forecasts and customer personas
- Created geo-spatial dashboards incorporating demand forecasts, crew bases, and weather analytics to streamline operations
- Developed customer value proposition by analyzing personas to boost share of wallet by 2X in 6 months
- Conducted sentiment analysis on customer reviews for a few airlines in aviation industry using Excel, Word Clouds, and AI tools like Caplena to derive actionable insights
- Collaborated with 3rd party vendors to extract data and performed extensive analysis using tools like Excel, Tableau and Alteryx
- Helped an airline to transform its operations by analyzing various metrics to improve aircraft utilization by 15% along with optimizing cost and profit positions
- Led the digital transformation of an airline's website and mobile app by implementing industry-leading best practices
- Analyzed the global practices followed by airlines to upsell ancillaries for increasing client's ancillary revenue
- Scrutinized the ESG products offered by the financial sector in Australia and benchmarked using a series of parameters
Financial Analyst
Better.com
Gurgaon
11.2020 - 04.2021
- Company Overview: Better.com is a digital mortgage company that operates a fully online platform to streamline the mortgage process
- Scrutinized various documents required for processing mortgage applications
- Made multiple calculations based on various fee/charges to have a final closing cost
- Prepared final documents for closing and funding the mortgage applications
- Coordinated & collaborated with various teams to extract the requirements timely
Product & Technology Intern
Finnovation Tech Solutions Pvt. Ltd.
02.2020 - 03.2020
- Independently conducted market research in four cities for their upcoming financial product; finalized the sectors for the research along with the design of the questionnaire
General Management Intern
Diviniti India
04.2019 - 05.2019
- Supervised and audited the daily sales & survey reports generated by a team of 8 interns; managed & scrutinized account books for e-commerce orders generated from various platforms
Human Resources Intern
Future Group
05.2018 - 07.2018
- Supported in the recruitment and onboarding process, helped in solving payroll queries and handled the employee information portal
Education
MBA -
Indian Institute of Management
03.2020
B.Sc. - Computer Science Hons.
University of Delhi
06.2017
Skills
- Instructional Design
- ChatGPT
- Emotional Intelligence
- Generative AI
- Prompt Engineering
- Digital Learning
- E-courses
- Content Creation
- Articulate 360
- Learning need Analysis
- Competitor Analysis
- Customer Segmentation
- E-learning
- Feedback Management
- Stakeholder Management
- NPS Analysis
- Project Management
- Problem Solving
- Attention to Detail
- Data Modeling
- EXCEL
- Market Research
- People Management
- Powerpoint
- Sentiment Analysis
- Tableau
Passions
- Acting
- Event Management
- Dancing
- Writing
- Cooking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Content Lead - Coordinator
Bain Capability Network (BCN Academy)
03.2023 - Current
Senior Associate
Bain Capability Network
04.2021 - 03.2023
Financial Analyst
Better.com
11.2020 - 04.2021
Product & Technology Intern
Finnovation Tech Solutions Pvt. Ltd.
02.2020 - 03.2020
General Management Intern
Diviniti India
04.2019 - 05.2019
Human Resources Intern
Future Group
05.2018 - 07.2018
MBA -
Indian Institute of Management
B.Sc. - Computer Science Hons.
University of Delhi
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