Smartsheet
Mohit Kapoor
Program Manager
Gurgaon,Haryana
Summary
Versatile, high-energy technocrat targeting senior level assignments in Project Management an organization of high repute preferably in Telecom/IT industry/Manufacturing-IoT
Highly organized individual with 16 years of working experience as an Deputy Manager- Product & Project Management and committed to providing outstanding client service and support.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Program Manager
Napino Digital Solutions Ltd
Gurgaon
12.2020 - Current
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and Department Heads.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Responsible for maintaining an engagement level program plan that includes key progress reports, risks, client relationship summary, snapshot on a weekly/monthly/ as needed basis to senior leadership.
- To engage throughout the relationship life-cycle with the customer – Presales through deployment and ongoing operations. Escalation management.
- Responsible for reviewing and keeping track of business process around contracts, product solution communication, delivery and support and contract management.
Project Lead
Schneider Electric India Pvt Ltd.
Gurgaon
12.2015 - 12.2020
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Partnered with project team members to identify and quickly address problems.
- Met with manager weekly to provide detailed project report and milestone updates.
Sr. Executive - Revenue Assuarance
Bharti Airtel Ltd
Gurgaon
02.2015 - 12.2015
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Identifying Leakages in Last Mile – Access network group, IPLC, VSAT, MPLS, NLD and ISP by analyzing the core network vs inventory by conducting various reconciliations.
- Extraction of Exception and same forward to Global business for closer. Interaction with the global business managers for closure on the identified exceptions
- Depth analysis and development of new tools (automation) of various tasks to save time.
- Prepare Dashboards to highlight the Exception; Region wise & Business wise and Closure of exceptions Product wise.
Billing Analyst
Primus Telecommunication (Rimhub India Pvt Ltd)
Gurgaon
02.2012 - 02.2015
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
- Analyzed payment information and applied changes correct customer accounts.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Engaged in managing the pre and Post billing activities and checking and processing all the on-net & off-net CDR sources; bill run; invoicing and facilitated sign-off billing cycles after 100% quality check of invoices. Led the updating of the PAP schedule for the pre-authorization of credit card and bank files
Lead
Bharti Airtel Ltd
Gurgaon
05.2007 - 12.2010
- Engaged in service fulfillment, new customer creation, customer movement and changes, process orders, validate orders; accelerate order to bill process, which enables faster billing and greater billing accuracy; validating and applying legitimate MRC or NRC charges to customer; clearing all the unbilled CDR before billing
Education
CBSE Board -
DMV Sr. Sec School
New Delhi 04.1998 - 06.1999
CBSE Board - COMMERCE
DMV Sr. Sec School
New Delhi 04.2001 - 06.2002
B.Com Pass - Commerce
CCS Unniversity
Meerut 07.2002 - 06.2005
Skills
PMP
Communication Skills
Smartsheet
Costing & Budgeting
Cross Functional Supervision
Team Building
Project Scheduling
Software
SAP
Interests
Travelling
Timeline
Program Manager
Napino Digital Solutions Ltd
12.2020 - Current
Project Lead
Schneider Electric India Pvt Ltd.
12.2015 - 12.2020
Sr. Executive - Revenue Assuarance
Bharti Airtel Ltd
02.2015 - 12.2015
Billing Analyst
Primus Telecommunication (Rimhub India Pvt Ltd)
02.2012 - 02.2015
Lead
Bharti Airtel Ltd
05.2007 - 12.2010
B.Com Pass - Commerce
CCS Unniversity
07.2002 - 06.2005
CBSE Board - COMMERCE
DMV Sr. Sec School
04.2001 - 06.2002
CBSE Board -
DMV Sr. Sec School
04.1998 - 06.1999