RAM PASUMARTHY
Program Manager 1
Hyderabad,TG
Summary
Dynamic and oriented Program Manager with a strong track record at Amazon, leveraging advanced data analytics and relationship management skills to enhance supply chain efficiency and customer satisfaction. Achievements include driving a 33.32% gain in network efficiency and generating $13.5 million in cost savings. Proficient in Amazon Quicksight, SQL, and fostering collaboration across teams while excelling in strategic planning and risk management. Committed to continuous improvement and effective communication to ensure timely project delivery and achievement of objectives.
Overview
10
10
years of professional experience
Work History
Program Manager
Amazon
09.2023 - Current
- Experienced supply chain and logistics professional with a strong background in program management, solution design, and operational optimization
- Skilled in delivering scalable logistics solutions, enhancing process efficiency, and leading cross-functional teams to achieve business goals
- Proven expertise in data-driven decision-making, project execution, and implementing impactful changes to drive efficiency, speed, and predictability in global operations
- Improvement in Attainment through Dynamic Capping (SOG - Ship Option Group):
- Optimized attainment by leveraging dynamic capping within the Ship Option Group framework, aligning shipping options with demand and capacity constraints to enhance efficiency
- Enhancement in Transit Time and Reduction in Dwell Time: Achieved significant improvements in transit times and reduced dwell time by streamlining operational workflows and optimizing logistics processes
- 3P Network Optimization: Onboarded new carriers and enhanced cost/package efficiency, resulting in a total cost saving of $13.5 million
- Process Automation: Developed advanced Excel-based macros for proposal creation, automating key processes to improve logistics metrics such as speed, attainment, cost, and cube
- This automation significantly streamlined operations and supported data-driven decision- making
- Engineered network expansion by establishing 1,200 new connections, resulting in 15,000 additional daily orders and $200,000 weekly cost savings
BILLING AND PRICING ANALYST
07.2022 - 09.2023
- II | Client Relation Operations - AWS, Amazon
- Enhanced AWS billing accuracy by $4.5 million/month through comprehensive data mining and trend analysis
- Designed and implemented HTML/CSS-based knowledge management website for standardizing SOPs internally
- Created Amazon Quicksight dashboards for real-time volume tracking and issue management and automated the workflow with SQL services
- Led end-to-end project lifecycle from requirements gathering to deployment for new tools
- Established systematic tracking mechanisms, and reduced backlog and reduced customer escalation by 8% month-on-month
SR PROGRAM SPECIALIST
D2AS ECR
10.2020 - 07.2022
- Amazon
- Developed BI dashboards using Amazon Quicksight and Tableau, enabling leadership to identify root causes and implement strategic solutions
- Reduced CTDI India service process turnaround time from 1 week to 8 hours through process reengineering
- Improved Alexa, Prime Video, and Kindle customer experience by 19% MoM through strategic initiatives with internal product teams
- Managed executive escalations involving Amazon's CEO and senior leadership members
- Positively impacted 80,000+ customer experiences through process improvement initiatives
NETWORK LEAD
01.2018 - 01.2020
- DIGITAL, DEVICES, AND ALEXA OPERATIONS, Amazon
- Conceptualized and executed non-tech Hackathon event generating innovative solutions for
- India site
- Implemented process improvements reducing handling time by 5-6 minutes, resulting in32% network efficiency gain
- Supported as ‘Ambassador of Expertise' – for India and US
- Led Fire TV, Alexa, Kindle device launches in the marketplaces
- Developed centralized 'Tech Insider' website which is a knowledge database for improving operational efficiency
- Trained 110+ team members across North America, Europe, and Indian regions
SR CUSTOMER SPECIALIST
01.2015 - 01.2018
- DIGITAL, DEVICES, AND ALEXA Support, Amazon
- Led training initiatives for 100+ new hires across 16 batches as Subject Matter Expert
- Executed Kaizen initiatives through GEMBA walks
- Reduced annual customer contacts by 90,000+ through improved data management
- Collaborated with teams and stakeholders for feature optimization
Education
Bachelor of Technology (B. Tech) - EEE
Miracle Educational
01.2015
Intermediate - undefined
Narayana Junior College
01.2011
SSC - undefined
Sri Gurudutta Public School
01.2009
Skills
- PMP
- Program Management
- Stakeholder Relationship Building
- Project Management
- Project Leadership
- Performance Evaluation
- Data Analysis
- Customer Experience
- Enhancement
- SQL/ETL
- Team Leadership
- Analytical Thinking
- Problem Solving
- Customer Service
- Agile Projects
- Lean / Six Sigma
Timeline
Program Manager
09.2023 - Current
BILLING AND PRICING ANALYST
07.2022 - 09.2023
SR PROGRAM SPECIALIST
D2AS ECR
10.2020 - 07.2022
NETWORK LEAD
01.2018 - 01.2020
SR CUSTOMER SPECIALIST
01.2015 - 01.2018
Bachelor of Technology (B. Tech) - EEE
Miracle Educational
Intermediate - undefined
Narayana Junior College
SSC - undefined
Sri Gurudutta Public School
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