Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Mohit Kathuria

Rajpura

Summary

Experienced Team Leader with a proven track record of successful KPI management and team building. Skilled at motivating others and developing strategies for increased productivity.

Overview

9
9
years of professional experience

Work History

AMCC

Teleperformance
Mohali
08.2021 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Supervising and managing a team of 25 customer service representatives, ensuring that excellent customer service was provided to all customers.
  • Developed and implemented new policies and procedures to improve team productivity and efficiency.
  • Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction.

Business Manager

Bhagwati Textile
Rajpura
08.2019 - 07.2021
  • Coordinated closely with staff to ensure that customer needs were met.
  • Developed and delivered staff training sessions to ensure team members were up to date on the latest processes and procedures.
  • Managed with all the stocks and funds requirements at different times.

Assistant Sales Manager

OYO Rooms
Mohali
06.2018 - 08.2019
  • Assisting self in achieving overall sales target
  • Expand the overall sustainable sale potential in the territorial market
  • Being informed of and analyzing the initiatives by our competitors
  • Generating reports such as Daily visit reports, Unit monitoring report

Sales Consultant

MAHINDRA HOLIDAYS
Chandigarh
07.2015 - 06.2018
  • Coordinating and managing for achieving sales targets
  • Ensuring overall customer satisfaction through interaction with consumers
  • Working in fast-paced and demanding environments with the ability to multi-task effectively.

Sales Associate

Bajaj Finserv
Chandigarh
09.2014 - 07.2015
  • Meeting customer needs in relation to avail Credit benefits.
  • Checking eligibility and cross-selling to meet the set targets.
  • Discussion on the real-time challenges to meet customer demands.

Education

MBA - Marketing

CGC
Landran
06-2014

BCA

CHITKARA
RAJPURA
06-2012

Skills

  • Multitasking
  • Conflict Resolution
  • Problem-Solving
  • Analytical and Critical Thinking
  • Active Listening
  • Decision-Making
  • Customer Service
  • Data Management
  • Organization and Time Management
  • Task Prioritization
  • Relationship Building

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Websites

Timeline

AMCC

Teleperformance
08.2021 - Current

Business Manager

Bhagwati Textile
08.2019 - 07.2021

Assistant Sales Manager

OYO Rooms
06.2018 - 08.2019

Sales Consultant

MAHINDRA HOLIDAYS
07.2015 - 06.2018

Sales Associate

Bajaj Finserv
09.2014 - 07.2015

MBA - Marketing

CGC

BCA

CHITKARA

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Mohit Kathuria