Mohit Katiyar
Delhi
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Team Leader
Innovation avenue Pvt Ltd
Noida
07.2024 - Current
- Collaborated closely with team members to achieve project objectives and meet Team target
Senior Tech support agent
TELUS DIGITAL
01.2022 - 07.2024
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Team lead
ONE 97 COMMUNICATIONS LTD.
07.2021 - 10.2021
- Performed root cause analysis for production incidents and identified permanent fixes.
Team Lead
AARAV TECH PVT. LTD.
03.2019 - 04.2020
- Managed a team of 10+ sales representatives, providing guidance and support.
Team Lead
RHDL BPO UNIT PVT. LTD.
10.2016 - 02.2019
- Work closely with the team, motivating and coaching them
- Ensure training and development plans are maintained for all team members
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Sr. TECH Sales Executive
PCCURE 247 TECHNOLOGIES PVT. LTD.
09.2013 - 06.2016
- Generate business by selling software and subscription for computer issue
- Taking calls of retention
- Responsible of new joiners to bring them on board
- Responsible for the team in the absence of TEAM LEADER
Customer Support Supervisor
AEGIS PVT Ltd.
02.2011 - 02.2012
- Calling customers to provide them with information and generate a business
- Responsible of new joiner to bring them on board
Education
BCA - Computer Applications Development
Monad University
New Delhi09-2024
Diploma - Hardware and Networking
Jetking Kanpur
KanpurSenior secondary education -
Jamia Urdu Aligarh
Secondary -
International Public School (C.B.S.E)
MeerutSkills
- Team supervision
- Coaching
- Onboarding and orientation
- Leadership skills
- Retention management
- Target orientation
- Communication skills
- PC skills
- MS Excel
- Analytical skills
- Team building
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Kripa Shankar Katiyar
- Date of Birth: 12/11/91
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Team Leader
Innovation avenue Pvt Ltd
07.2024 - Current
Senior Tech support agent
TELUS DIGITAL
01.2022 - 07.2024
Team lead
ONE 97 COMMUNICATIONS LTD.
07.2021 - 10.2021
Team Lead
AARAV TECH PVT. LTD.
03.2019 - 04.2020
Team Lead
RHDL BPO UNIT PVT. LTD.
10.2016 - 02.2019
Sr. TECH Sales Executive
PCCURE 247 TECHNOLOGIES PVT. LTD.
09.2013 - 06.2016
Customer Support Supervisor
AEGIS PVT Ltd.
02.2011 - 02.2012
BCA - Computer Applications Development
Monad University
Diploma - Hardware and Networking
Jetking Kanpur
Senior secondary education -
Jamia Urdu Aligarh
Secondary -
International Public School (C.B.S.E)
Similar Profiles
Vinod Kumar MeruvaVinod Kumar Meruva
Assistant Manager - Travel at Verse Innovation Pvt Ltd/Eterno infotech Pvt Ltd (Josh/Dailyhunt)Assistant Manager - Travel at Verse Innovation Pvt Ltd/Eterno infotech Pvt Ltd (Josh/Dailyhunt)
Sayaji BhosaleSayaji Bhosale
Design Engineer at Chakr Innovation Pvt. Ltd.Design Engineer at Chakr Innovation Pvt. Ltd.
Jayita DasJayita Das
Junior Research Scientist at Satyarx Pharma Innovation PVT, LTDJunior Research Scientist at Satyarx Pharma Innovation PVT, LTD
Suraj SethSuraj Seth
Automation Test Engineer at Tata Consultancy Services LtdAutomation Test Engineer at Tata Consultancy Services Ltd
Yash KumarYash Kumar
Lead Software Engineer at DXC TechnologyLead Software Engineer at DXC Technology