Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
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Mohit Kumar

Mohit Kumar

Personal Banker
Noida

Summary

As a dedicated retail banker at Barclays, I bring a wealth of experience in banking services and a commitment to exceptional customer service. My goal is to create meaningful relationships with customers, understand their financial needs, and provide tailored and effective solution.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Personal Banker

Barclays Global Service Centre
04.2023 - Current
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Responded to customer inquiries regarding new accounts and account services.
  • Reconciled customer accounts and balanced daily transactions.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Utilized strong interpersonal communication skills during customer complaints and vulnerable situations, resulting in increased trust and fostering long-lasting relationships.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Provided ongoing mentorship to fellow bankers, building their skills in customer assistance techniques, complaint and customer in vulnerable circumstances handling.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Personal Banker

Concentrix Daksh
05.2022 - 03.2023

Sr. Customer Care Representative

Zomato India Pvt. Ltd.
05.2017 - 06.2018
  • Assisting customers through in food and delivery relate queries.
  • Took a lateral movement to a project named Zomato Hygiene, where my core job was to make sure all partners restaurants follow all hygiene and quality parameters.

Opr. Benefits Administrator

AON India Pvt. Ltd.
02.2015 - 02.2017
  • As a part of Defined Benefits, my role was to update verify retirement documents, calculate retirement benefits estimates or actual at the retirement or hypothetical retirement age and processing retirement payments.
  • Working on Error files which could prevent a retirement benefit calculation and requires manual calculations of benefits.

Sr. Customer Care Reprsentative

Convergys
11.2013 - 11.2014

Sr. Analyst

Mercer India Pvt. Ltd.
05.2012 - 09.2013
  • As a part of Defined Benefits, my role was to update verify retirement documents, calculate retirement benefits estimates or actual at the retirement or hypothetical retirement age and processing retirement payments.

Education

Bachelor of Science - Animal Science

Kurukshetra University
Kurukshetra, Haryana
04.2007 - 05.2010

Skills

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Certification

All India National Congress Science Competition

Accomplishments

  • Achievements/Tasks

Interests

Team Management

Complaints Handling

CIVC

Timeline

Personal Banker

Barclays Global Service Centre
04.2023 - Current

Personal Banker

Concentrix Daksh
05.2022 - 03.2023

Sr. Customer Care Representative

Zomato India Pvt. Ltd.
05.2017 - 06.2018

Opr. Benefits Administrator

AON India Pvt. Ltd.
02.2015 - 02.2017

Sr. Customer Care Reprsentative

Convergys
11.2013 - 11.2014

Sr. Analyst

Mercer India Pvt. Ltd.
05.2012 - 09.2013

Bachelor of Science - Animal Science

Kurukshetra University
04.2007 - 05.2010

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