Mohit Kumar
HYDERABAD
Summary
Salesforce Technical Leader with 11 years of experience (7 at Salesforce, 3+ at Accenture) delivering enterprise multi-cloud implementations, leading teams of up to 15 engineers, and architecting Agentforce/AI solutions. Holds 12 Salesforce certifications including Application Architect, Data Cloud Consultant, and Sharing & Visibility Designer. Track record of high CSAT, on-time delivery, and building high-performing technical teams from the ground up.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager/ Senior Manager Technical Engineering
Salesforce
01.2016 - Current
- Managed 15-17 direct reports across global time zones using structured 1:1s, OKRs, and development plans - reducing onboarding ramp time by ~30% and keeping attrition 0% across all engagements.
- Mentored 4 Managers on team-building and operational excellence, successfully scaling their departments while maintaining delivery consistency.
- Resolved 10+ high-stakes delivery risks proactively - aligning customer, partner, and internal teams before escalation in every case.
- Architected multi-cloud solutions (Sales, Service, Experience) for 5+ enterprise customers with reusable design patterns - reduced implementation defect rate by ~25%.
- Led Agile delivery (Scrum) for 3-5 concurrent projects via JIRA - increased sprint predictability from ~65% to ~90%.
- Designed IAM, Sharing & Visibility, and Platform Security frameworks - reducing post-go-live security incidents by ~40%.
- Led a team who implemented Data Cloud + Vector Search across 100K+ customer records - enabling real-time AI personalization at enterprise scale.
- Architected Agentforce solutions using Agent Studio, prompt engineering, and RAG-based grounding - cutting average case handle time by ~20% in pilot deployments.
- Led 3 internal practice-building initiatives per year - enablement programs and reusable accelerators reaching 50+ practitioners.
- Defined CI/CD and governance standards across 3+ project teams - reducing release cycle time by ~25%.
- Facilitated architectural roadmap discussions for 3+ Fortune 500 clients at executive level - achieved CSAT >4.65/5 across all engagements.
Technical Consultant
Accenture
01.2019 - 01.2022
- Built and scaled a 15-17 person Technical Consulting team from scratch - using structured hiring, skills mapping, and mentoring frameworks, reducing time-to-productivity for new hires by ~30%.
- Delivered 5+ enterprise multi-cloud Salesforce implementations end-to-end, maintaining CSAT >4.65/5 and on-time delivery across all engagements.
- Architected Agentforce pilots using LLMs, RAG, and Agent Studio - reducing average case resolution time by ~20% in early customer deployments.
- Delivered full-stack backend features across multiple AVS platform modules - streaming APIs, content management, and subscription flows - using Spring Boot, Spring MVC, and Hibernate for global broadcaster and telco clients serving millions of concurrent users.
- Managed sprint tasks, bug tracking, and feature backlogs via JIRA across distributed team - reduced sprint carryover by ~20% through enhanced backlog hygiene.
- Built unit and integration test suites covering critical backend services using structured test frameworks - maintaining ~80%+ code coverage and reducing defect leakage into production by ~35%.
- Owned end-to-end delivery across dev, test, and deployment phases using CI/CD pipelines - compressing dev-to-release feedback loop by ~40%.
- Managed sprint tasks, bug tracking, and feature backlogs via JIRA across a distributed team - reducing sprint carryover by ~20% through improved backlog hygiene.
- Improved Agile sprint predictability from ~65% → ~90% across 3 project teams by introducing SAFe-aligned backlog and dependency management practices using JIRA.
- Enhanced Agile sprint predictability from ~65% to ~90% across 3 project teams by introducing SAFe-aligned backlog and dependency management practices using JIRA.
- Led 2-3 internal practice initiatives annually - developed enablement programs, reusable accelerators, and community contributions impacting 50+ practitioners.
Education
Bachelor of Technology (B.Tech) - Information Technology
GITAM University
Skills
- Salesforce Platform Architecture
- Sales Cloud
- Service Cloud
- Experience Cloud
- Industries Cloud
- Sales Strategy
- APIs
- MuleSoft
- REST
- Microservices
- Data Cloud
- Process improvement
- Identity & Access Management
- Platform Security
- Governance
- Agent Studio
- AI
- LLM Orchestration
- Prompt Engineering
- RAG Architectures
- Development
- Apex
- LWC
- Access management
- Java
- Spring Boot
- AI Governance
- REST APIs
- Customer Engagement
- Natural Language Processing
- Conversational AI
- Cloud Architecture
- CI/CD Pipelines
- Release Management
- Deployment Standards
- Testing
- Unit Testing
- Integration Testing
- Agile
- Scrum
- Lean Six Sigma
- Project Planning
- Risk Management
- Stakeholder Alignment
- Technical Leadership
- Ongoing improvement
- Delivery Management
- System Architecture
- Domain Skills
- Backend Engineering
- Spring MVC
- Technical Design
- Project Management
- Delivery & PM Tools
- JIRA
- AWS
- Testing
- Unit Testing
- Integration Testing
Certification
- Application Architect, Data Architecture & Management Designer, Salesforce Certified Data Cloud Consultant, Certified AI Associate, Salesforce Certified Advanced Administrator (SCAA), Salesforce Certified Community Cloud Consultant, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Sharing & Visibility Designer, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I, Salesforce Certified Administrator (SCA), Exercising Leadership: Foundational Principles - HarvardX via edX, Certified Scrum Master (CSM), Lean Six Sigma Green Belt Certified from Grant Thornton, PMP, Coaching to be Service Ready (CSP-M) - TSIA.
Accomplishments
- Built and scaled a 15-17 person Technical Consulting team from scratch - using structured hiring, skills mapping, and mentoring frameworks, reducing time-to-productivity for new hires by ~30%.
- Delivered 5+ enterprise multi-cloud Salesforce implementations end-to-end, maintaining CSAT >4.65/5 and on-time delivery across all engagements.
- Architected Agentforce pilots using LLMs, RAG, and Agent Studio - reducing average case resolution time by ~20% in early customer deployments.
- Improved Agile sprint predictability from ~65% → ~90% across 3 project teams by introducing SAFe-aligned backlog and dependency management practices using JIRA.
- Drove 2-3 internal practice initiatives annually - enablement programs, reusable accelerators, and community contributions reaching 50+ practitioners.
Languages
English, Proficient (written and verbal)
Technical Skills - Domain Skills
- Salesforce Platform Sales Cloud, Service Cloud, Experience Cloud, Industries Cloud, Agentforce, Data Cloud
- Development Apex, Triggers, LWC, Lightning Flows, Apex Design Patterns
- Backend Engineering (Accenture) Java, Spring Boot, Spring MVC, Hibernate, Microservices, REST APIs
- AI & Agentforce Agent Studio, Prompt Engineering, LLM Orchestration, RAG, Data Cloud, Vector Search
- Integration APIs, MuleSoft (exposure), External System Integrations
- Security & Governance IAM, Sharing & Visibility (Designer), Platform Security, Responsible AI
- DevOps & CI/CD CI/CD Pipelines, Release Management, Deployment Standards
- Delivery & PM Tools JIRA, Agile (Scrum/SAFe), Lean Six Sigma
- Cloud Platforms AWS, Salesforce Cloud
- Testing Unit Testing, Integration Testing (~80%+ code coverage)
Timeline
Technical Consultant
Accenture
01.2019 - 01.2022
Manager/ Senior Manager Technical Engineering
Salesforce
01.2016 - Current
Bachelor of Technology (B.Tech) - Information Technology
GITAM University