Seasoned banking operations professional with over 17 years of progressive experience managing and optimizing end-to-end banking operations in retail, corporate, and digital banking environments. Demonstrated expertise in transaction processing, clearing & settlements, regulatory compliance (AML, KYC, FATCA), reconciliation, risk control, and back-office support. Proven track record in leading cross-functional teams, implementing automation solutions, and driving process efficiency while ensuring strict compliance with internal controls and external regulations. Highly skilled in managing high-volume, deadline-driven operational environments, improving operational accuracy, reducing TAT, and enhancing customer experience through streamlined processes. Adept in core banking systems (e.g., Finacle, Flexcube, T24), SWIFT, and payment platforms. Recognized for strategic thinking, team leadership, and commitment to operational excellence.
