Mohit Rawal
New Delhi
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Performance-oriented professional bringing demonstrated record of accomplishment many years in industry settings. Natural leader with excellent problem-solving and planning abilities. Skillful in addressing all customer concerns and implementing strategic solutions.
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
CallBA
Noida
03.2023 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Prepared detailed reports of daily activities for management review.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Helped Customers with flight reservations and finding the right price for booking.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Urban Company
Gurgaon
12.2019 - 03.2023
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Master of Arts - English Literature
DU School Of Open Learning
5 Cavalry Lines University Of Delhi, New Delhi, De02-2023
Skills
- Payment management
- Technical support
- Escalation control
- Public speaking
- Complaint handling
- Customer needs assessment
- Product sales
- Satisfaction monitoring
- Relationship building
- Queue management
- Client engagement
- Customer queries
- Company policy adherence
- Documentation and notes
- Customer retention
- Sales follow-up
- Customer engagement
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Service Executive
CallBA
03.2023 - Current
Customer Service Representative
Urban Company
12.2019 - 03.2023
Master of Arts - English Literature
DU School Of Open Learning