MOHIT SHAMBHU CHAUDHARY
Old Panvel
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Executive-Retail Asset
IDFC First Bank
02.2024 - 10.2024
Associate
IDFC First Bank-HGS Payroll
11.2022 - 02.2024
- Handle incoming calls and emails from customers regarding their retail liabilities accounts.
- Resolve customer inquiries and complaints in a professional and courteous manner.
- Maintain a high level of customer satisfaction by meeting or exceeding customer expectations.
- Collaborate with other departments to ensure customer issues are resolved quickly and efficiently.
- Meet or exceed productivity and quality standards, always maintaining TAT (Turnaround Time).
Customer Support Associate
Tech Mahindra
08.2021 - 09.2022
- Customer Support Agent for Roche Diagnostics
- Working as an Inbound Support Agent and handling Email and Chat process
- Resolving customer issue related to Accu-Chek meter
Sales Trainee
ITL (Indian Truck Logistics)
09.2020 - 02.2021
- Working as a Sales Associate getting leads for the company
- Making outbound call to the truck operator in the USA and educating them about the service we are providing and get the leads so we can provide dispatch service
Food and Beverage Associate
St. Regis Mumbai (Marriot International)
06.2016 - 12.2019
- Performed all tasks regarding setting up for Weddings, Corporate and Party events
- Responded to questions asked by guest in timely and professional manner
- Provided excellent Butler service as part of a team
- Prepare a relaxing and comforting environment at banquet events
Education
B.Sc. - Hospitality Studies
Mumbai University
04.2016
H.S.C - Commerce
Maharashtra Board
04.2013
S.S.C. -
Maharashtra Board
04.2011
Skills
- Escalated customer concerns
- Customer service documentation
- Application status reviews
- Employee training and orientation
- Application confirmation
- Teammate mentoring
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/12/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Technicalexposure - Computerliteracy
- Computer operations of M.S. Office and Salesforce Application.
- Tally ERP 9.0
Timeline
Senior Customer Service Executive-Retail Asset
IDFC First Bank
02.2024 - 10.2024
Associate
IDFC First Bank-HGS Payroll
11.2022 - 02.2024
Customer Support Associate
Tech Mahindra
08.2021 - 09.2022
Sales Trainee
ITL (Indian Truck Logistics)
09.2020 - 02.2021
Food and Beverage Associate
St. Regis Mumbai (Marriot International)
06.2016 - 12.2019
B.Sc. - Hospitality Studies
Mumbai University
H.S.C - Commerce
Maharashtra Board
S.S.C. -
Maharashtra Board
Similar Profiles
AYUSHI BANSALAYUSHI BANSAL
Acquisition Manager at IDFC First BANK, IDFC BankAcquisition Manager at IDFC First BANK, IDFC Bank
Amarjit MaikapAmarjit Maikap
Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)
VISHAL A THAKARE VISHAL A THAKARE null
Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)
Rajveer BhagatRajveer Bhagat
Wealth Relationship Manager at IDFC First BankWealth Relationship Manager at IDFC First Bank
MAKARAND NALAVADEMAKARAND NALAVADE
Regional Sales and Marketing Manager at Triton Aquaculture Africa LimitedRegional Sales and Marketing Manager at Triton Aquaculture Africa Limited