IDS
Hi, I’m
Mohit Sharma
Hotelier
Agra
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Della Adventure & ResortLonavala
Duty Manager
11.2022 - Current
Job overview
- Monitored workflow to improve employee time management and increase productivity.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Developed and implemented new procedures and policies to improve operational productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
The ResidencyBhopal
Duty Manager
03.2021 - 02.2022
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Analyzed sales data to identify opportunities for growth and improvement.
Grace's Resort (Formally Clarks)Bhopal
Duty Manager
12.2019 - 02.2021
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
Grace's Resort (Formally Clarks)Bhopal
Sr. Front Office Executive
01.2018 - 11.2019
Job overview
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
Hotel NisargaBhopal
Front Office Executive
07.2016 - 12.2017
Job overview
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Hotel AlleviateAgra
Front Office Assosiate
07.2014 - 06.2016
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Education
Ess Ess ConventAgra
High School Diploma
04.2010 - 04.2011
Ess Ess ConventAgra
Intermediate from Intermediate
04.2012 - 04.2013
Dr. B.R Ambedkar UniversityAgra
Bachelor of Computer Applications
07.2013 - 05.2016
Skills
Operational Oversight
Staff scheduling
Process improvements
New employee training
Budgeting
Team Building
Software
HMS
Inkey
Hotel Logix
Excel
Open Office
Additional Information
Father's Name - Shri Ajay Sharma
DOB - 16/12/1995
Marital Status - Married
Nationality - INDIAN
Timeline
Duty Manager
Della Adventure & Resort
11.2022 - Current
Duty Manager
The Residency
03.2021 - 02.2022
Duty Manager
Grace's Resort (Formally Clarks)
12.2019 - 02.2021
Sr. Front Office Executive
Grace's Resort (Formally Clarks)
01.2018 - 11.2019
Front Office Executive
Hotel Nisarga
07.2016 - 12.2017
Front Office Assosiate
Hotel Alleviate
07.2014 - 06.2016
Dr. B.R Ambedkar University
Bachelor of Computer Applications
07.2013 - 05.2016
Ess Ess Convent
Intermediate from Intermediate
04.2012 - 04.2013
Ess Ess Convent
High School Diploma
04.2010 - 04.2011