Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
Hi, I’m

Mohit Sharma

Hotelier
Agra
Mohit Sharma

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

9
years of professional experience
5
years of post-secondary education
3
Languages

Work History

Della Adventure & Resort
Lonavala

Duty Manager
11.2022 - Current

Job overview

  • Monitored workflow to improve employee time management and increase productivity.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.

The Residency
Bhopal

Duty Manager
03.2021 - 02.2022

Job overview

  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Analyzed sales data to identify opportunities for growth and improvement.

Grace's Resort (Formally Clarks)
Bhopal

Duty Manager
12.2019 - 02.2021

Job overview

  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives.

Grace's Resort (Formally Clarks)
Bhopal

Sr. Front Office Executive
01.2018 - 11.2019

Job overview

  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained extensive knowledge in data entry, analysis and reporting.

Hotel Nisarga
Bhopal

Front Office Executive
07.2016 - 12.2017

Job overview

  • Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Hotel Alleviate
Agra

Front Office Assosiate
07.2014 - 06.2016

Job overview

  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Ess Ess Convent
, Agra

High School Diploma
04.2010 - 04.2011

Ess Ess Convent
, Agra

Intermediate from Intermediate
04.2012 - 04.2013

Dr. B.R Ambedkar University
, Agra

Bachelor of Computer Applications
07.2013 - 05.2016

Skills

    Operational Oversight

undefined

Software

IDS

HMS

Inkey

Hotel Logix

Excel

Open Office

Additional Information

Father's Name - Shri Ajay Sharma

DOB - 16/12/1995

Marital Status - Married

Nationality - INDIAN

Timeline

Duty Manager

Della Adventure & Resort
11.2022 - Current

Duty Manager

The Residency
03.2021 - 02.2022

Duty Manager

Grace's Resort (Formally Clarks)
12.2019 - 02.2021

Sr. Front Office Executive

Grace's Resort (Formally Clarks)
01.2018 - 11.2019

Front Office Executive

Hotel Nisarga
07.2016 - 12.2017

Front Office Assosiate

Hotel Alleviate
07.2014 - 06.2016

Dr. B.R Ambedkar University

Bachelor of Computer Applications
07.2013 - 05.2016

Ess Ess Convent

Intermediate from Intermediate
04.2012 - 04.2013

Ess Ess Convent

High School Diploma
04.2010 - 04.2011
Mohit SharmaHotelier