MOHIT SINGH
Gurugram
Summary
Store manager with expertise in transforming underperforming stores into top performers through strategic performance tracking and process optimization. Achieved a 25% increase in productivity and reduced customer complaints, demonstrating commitment to operational excellence and superior customer service.
Overview
2
2
years of professional experience
Work History
Store Manager
Blinkit
Gurugram
01.2025 - Current
- Transformed underperforming store into top 3 performer in 20 days by enforcing SOP adherence and performance tracking.
- Managed store operations, leading team of 2 assistant managers and over 34 associates for seamless inventory fulfillment.
- Enhanced key performance indicators, achieving approximately 99.5% in TFR while reducing customer complaints through process optimization.
- Increased productivity by 20–25%, accelerating picking processes and improving order processing efficiency.
- Optimized workforce planning and shift management to minimize operational delays during peak hours.
- Strengthened inventory control, reducing shrinkage and increasing stock accuracy while minimizing PNA cases.
Operation Intern
FLIPKART
08.2024 - 10.2024
- Spearheaded a project on manpower fungibility, improving IPP for 500 associates across three shifts to enhance operational efficiency.
- Streamlined end-to-end operations for MotherHub_DIC, improving Sortation Centre process efficiency.
- Managed Micro Fulfilment Centre of Flipkart, providing on-the-job training during Big Billion Days Sale.
- Conducted training sessions and OJT for 380 associates on material handling and secondary scanning, enhancing skills and knowledge.
- Managed e-commerce operations
Operation Intern
BAXY
06.2024 - 08.2024
- Managed casting movement for TVS, Volvo, Hero, and Kawasaki, ensuring efficient transfer from supplier to manufacturing unit.
- Streamlined casting movement from supplier to customer, optimizing supply chain processes to enhance efficiency and ensure timely deliveries.
- Coordinated material supply to maintain continuous production flow.
- Operated machinery in manufacturing environment to support production activities.
Education
MBA - Operations Management
IBMR Group of Institutions
Gurugram01-2025
B. Com -
Sabarmati University
Ahmedabad01-2023
Class 12th -
RPS Public School
Rewari01-2017
Class 10th -
RPS Public School
Rewari01-2015
Skills
- Performance tracking
- Workforce planning
- E-commerce operations
- Operational efficiency
- Process optimization
- Inventory management
- Workforce optimization
- Customer service
- Team leadership
- Process improvement
Accomplishments
Participated in multiple national-level camps, demonstrating leadership and discipline; led 80 cadets in the battalion; nominated for the prestigious Best Cadet Award from the 8th HR Battalion for exemplary performance.
Affiliations
Developed Z-Fit, a fitness startup concept as part of the IBMR Tank initiative, focusing on innovative solutions, market research, trend analysis, and business growth strategies. Represented the school in competitive inter-school basketball tournaments, demonstrating teamwork, leadership, and competitive spirit.
Timeline
Store Manager
Blinkit
01.2025 - Current
Operation Intern
FLIPKART
08.2024 - 10.2024
Operation Intern
BAXY
06.2024 - 08.2024
MBA - Operations Management
IBMR Group of Institutions
B. Com -
Sabarmati University
Class 12th -
RPS Public School
Class 10th -
RPS Public School