Chaitra Prasad
Bangalore
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Team Leader
BYJU'S
02.2024 - 08.2024
- Directed a cross-functional team of 15 members to complete a high-stakes project ahead of schedule
- Ensure that standards are met to fulfill client requirements and surpass their expectations
- Drove existing courses through the development and review processes, ensuring quality and adherence to deadlines
- Designed and developed training materials, including e-learning modules, instructor-led training, and blended learning solutions, for diverse audiences
- Design instructional courses for both skill-based and role-based enterprise systems (e.g
- SAP, Oracle, Articulate, SAP Enable Now) as well as human skills development
- Partnered with SMEs to extract, structure, and translate technical knowledge into accessible training content
- Utilized instructional design principles (ADDIE, Bloom's Taxonomy) to create impactful learning experiences
- Ensured alignment with organizational goals and compliance with industry standards
- Delivered projects on time by collaborating with cross-functional teams and managing multiple priorities
Instructional Designer
BYJU’S
09.2022 - 02.2024
- Provided expertise in Fin Tech to support training, development, and operational processes
- Collaborated with instructional designers to review and validate content for accuracy and relevance
- Conducted needs assessments and gap analyses to identify areas for improvement in training programs
- Acted as a mentor to team members, fostering a culture of continuous learning and professional development
- Played a pivotal role in the design and deployment of knowledge-sharing initiatives and resources
Process Specialist, Customer Experience
BYJU'S
06.2021 - 09.2022
- Prepare and maintain learning materials
- Work with training coordinators to schedule appropriate courses
- Ensure all materials for each course are ready for scheduled classes
- Deliver end-user training
Customer Service Executive
FRONTIZO BUSINESS SERVICES PVT LTD
06.2017 - 10.2018
- Played a pivotal role in delivering exceptional customer experiences and driving operational efficiency
- Delivered personalized support to customers via email, handling an average of 80 inquiries per day with a 95% satisfaction rate
- Demonstrated proficiency in handling customer complaints and escalations, resulting in a 15% reduction in churn rate
- Supported team members during the team lead's absence, resulting in a 10% productivity boost
Education
Bachelor of Commerce - Minor in Accounting
Garden City College
Certified Instructional Designer -
Sevenomy Academy
Pune 01.2020 - 12.2020
Skills
- Salesforce
- PowerPoint
- Articulate 360
- Captivate
- Powtoon
- UX Achieve
- UXOS
- Quality Assurance
- Training And Development
- Data Analysis
- Continuous Learning
- Communication
- Leadership
- Listening Skills
- Decision Making
- Adaptability
Problem-solving
Timeline
Team Leader
BYJU'S
02.2024 - 08.2024
Instructional Designer
BYJU’S
09.2022 - 02.2024
Process Specialist, Customer Experience
BYJU'S
06.2021 - 09.2022
Certified Instructional Designer -
Sevenomy Academy
01.2020 - 12.2020
Customer Service Executive
FRONTIZO BUSINESS SERVICES PVT LTD
06.2017 - 10.2018
Bachelor of Commerce - Minor in Accounting
Garden City College
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