Mohit Vats
Sales and Customer Relationship Professional
New Delhi
Summary
Enthusiastic and customer-focused sales professional with over 5 years of hands-on experience in consultative selling, CRM management, and client servicing across luxury retail and educational domains. Known for understanding customer needs and providing tailored solutions that foster long-term loyalty. Highly adaptable, with a passion for technology and people—seeking to bring these strengths to the Apple retail environment.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Educational Counsellor Cum Sales Executive
Sarrthi IAS
New Delhi
06.2024 - 10.2024
- Advised students on the most suitable UPSC coaching modules based on academic background, performance, and preferences.
- Managed CRM software to maintain student records, follow-ups, and conversion tracking.
- Acted as a bridge between academic and sales teams to ensure cohesive service delivery.
- Played a key role in increasing enrolments through personalized engagement and need-based solutions.
Home Tutor
Self-Employed
New Delhi
04.2017 - 03.2024
- Provided one-on-one tutoring to students in humanities subjects, focusing on conceptual clarity and performance improvement.
- Developed tailored study plans to meet individual student needs.
- Built strong rapport with students and parents, gaining referrals through word-of-mouth.
Sales Executive
Krishna Jewels
New Delhi
12.2012 - 11.2016
- Conducted in-store sales and assisted customers with personalized jewellery selections, improving customer loyalty and repeat purchases.
- Handled inventory, sales records, and order placement with wholesale vendors to ensure stock availability.
- Trained new staff on product lines and store protocols, contributing to overall team performance.
- Achieved monthly and quarterly sales targets consistently.
Education
Bachelor of Arts - Humanities
Indira Gandhi National Open University
New Delhi, India 06.2018 - 06.2021
Skills
Consultative Sales & Upselling
Customer Relationship Management (CRM)
Apple Ecosystem Familiarity (iOS, iCloud, MacOS basics)
Inventory & Order Management
Communication & Client Need Analysis
Problem Solving
Team Collaboration
Adaptability
Timeline
Educational Counsellor Cum Sales Executive
Sarrthi IAS
06.2024 - 10.2024
Bachelor of Arts - Humanities
Indira Gandhi National Open University
06.2018 - 06.2021
Home Tutor
Self-Employed
04.2017 - 03.2024
Sales Executive
Krishna Jewels
12.2012 - 11.2016
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