Pranav B
Bangalore
Summary
Dynamic Sales Executive with a proven track record at Marks and Spencer India, excelling in consultative sales and client relationship building. Achieved sales KPIs through premium customer service and effective upselling strategies. Skilled in visual merchandising and inventory management, fostering a compelling shopping experience that drives repeat business.
Overview
1
1
year of professional experience
Work History
Sales Executive
Marks and Spencer India
Phoenix Mall of Asia, Bangalore
03.2026 - Current
- Deliver premium in-store customer experience through personalized product recommendations and styling support
- Work towards achieving daily and monthly sales KPIs including conversion rate, ABV, and UPT
- Demonstrate strong product knowledge to support consultative selling and increase customer confidence
- Maintain visual merchandising and store presentation aligned with brand guidelines
- Build strong client relationships and repeat clientele through attentive service and follow-ups.
- Support store operations including billing assistance, stock replenishment, and inventory control.
Apprentice - Store Operations
Marks and Spencer India
Pheonix Mall of Asia, Bangalore
09.2025 - 03.2026
- Assisted walk-in customers with product selection, fitting room requirements and purchase decisions to enhance shopping experience.
- Communicated with customers to understand needs and directed them to suitable sections, improving customer satisfaction.
- Maintained floor readiness by restocking shelves and organizing displays to ensure product visibility and cleanliness.
- Contribute to maintaining M&S visual merchandising standards by organizing product layouts aligned to season, color, and collection themes.
- Operate professionally during peak hours, festivals and promotions while keeping service quality high.
Education
Bachelor of Business Administration (BBA) - Logistics
Koshy's Group of Institutions
Bangalore 01-2023
Higher Secondary (12th) - Commerce + Computer Science
Carmelagiri CMI Public School
Munnar, Kerala05-2020
Skills
- Consultative Sales & Upselling
- Sales KPI Achievement (UPT, ABV, Conversion Rate)
- Premium Customer Service
- Client Relationship Building
- Brand storytelling
- Visual Merchandising Standards
- Inventory management
- Communication & Customer Engagement
- Team Collaboration in Retail Environment
- Sales Forecasting
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Tamil
Intermediate (B1)
B1
Timeline
Sales Executive
Marks and Spencer India
03.2026 - Current
Apprentice - Store Operations
Marks and Spencer India
09.2025 - 03.2026
Bachelor of Business Administration (BBA) - Logistics
Koshy's Group of Institutions
Higher Secondary (12th) - Commerce + Computer Science
Carmelagiri CMI Public School