Mohit Girotra
Ghaziabad
Summary
Dynamic professional with over 7 years of expertise in U.S. Health & Welfare (H&W) Benefits, including reporting, vendor file management, direct billing, and payroll administration. Committed to contributing to a stable and growth-oriented organization by leveraging extensive business knowledge and specialized skills in renewals, new group enrollments, and Salesforce case management. Proven success in leading process improvements through the development and implementation of Standard Operating Procedures (SOPs), resulting in reduced turnaround times and enhanced accuracy. Consistently recognized for exceeding performance benchmarks, with core strengths in project management, cross-functional collaboration, and process optimization.
Overview
8
8
years of professional experience
Work History
Benefits Support Analyst
Rippling
08.2025 - Current
- Oversaw the integration and management of enrollment data connections between the Rippling platform and U.S. health insurance carriers, ensuring seamless and accurate transmission for enrollments, renewals, and terminations.
- Maintained and monitored internal dashboards and data pipelines to verify alignment between client data and carrier systems, proactively identifying and resolving discrepancies.
- Collaborated with health insurance carriers, internal engineering, and support teams to troubleshoot API and file connection issues, ensuring data integrity and service-level compliance.
- Coordinated directly with clients, brokers, and carriers through scheduled calls and email communication to investigate and resolve benefit-related data discrepancies and system sync issues.
- Managed client renewals and benefits enrollment updates, meeting strict turnaround times and quality standards.
- Raised, tracked, and resolved tickets related to data errors, file rejections, and configuration mismatches using internal workflow and ticketing tools.
- Supported process optimization and automation initiatives by developing and maintaining Standard Operating Procedures (SOPs)and Confluence documentation for recurring processes.
- Conducted training sessions and knowledge-sharing programs for new team members to strengthen understanding of benefits data workflows, file exchanges, and troubleshooting best practices.
- Actively contributed to cross-functional collaboration by sharing insights with engineering and operations teams to enhance platform efficiency and carrier integration stability.
Sr. Benefits Analyst
Conduent Business Services India LLP
03.2022 - 08.2025
- Managed daily participant requests and resolved issues related to benefits coverage, payroll deductions, and vendor files through Daily Passes and ticket resolution systems.
- Participated in vendor file testing during Annual Enrollment (OE) to validate benefit changes, rates, and eligibility configurations.
- Coordinated with clients, carriers, and internal teams to ensure timely resolution of issues raised by call center representatives and participants.
- Provided online support to call center teams, assisting with participant benefit clarifications and real-time troubleshooting.
- Conducted weekly vendor performance reviews to monitor file accuracy and service quality.
- Managed Direct Billing and Payroll processes (monthly, and bi-weekly), including posting live checks, lockbox entries, and ACH transactions.
- Processed Daily Fulfillment, COBRA, and Direct Billing Processes (DBP), ensuring accurate file transmissions, premium calculations, and fund transfers.
- Administered COBRA Qualified Event Notices (QENs) and ensured compliance with turnaround time SLAs.
- Created manual COBRA and Life Conversion packages when required and supported EOI (Evidence of Insurability) approval/denial workflows.
- Connected regularly with onshore and client teams to discuss new requirements, system enhancements, and process updates.
Benefits Ops Administrator (BOA)
WIPRO LIMITED
09.2019 - 02.2022
- Reviewing of various types of L1 requests via claim initiation forms.
- Research of employee’s health account and take determination.
- Worked on different platforms for different clients.
- Interaction with client via emails.
- Review of conversation between employee and service center.
- Prepare determination letters for employee.
- Verifying employee’s dependents.
- Tracking of health account and update if required.
- Department: Appeals Process (CAM Team)
Benefits Associate
Conduent Business Services India LLP
08.2017 - 03.2019
- Worked as a benefit associate in US healthcare Industry (Domain – health and welfare)
- Coordinate with the Different Carrier related with the Benefits of the Participant
- Providing online Support to Call Centre Staff
- Posted the Live Checks, lockbox and ACH on daily basis
- Experience in US HealthCare transaction process (Daily Fulfillment, DBP, COBRA, Daily processes etc.)
- Responsible for resolving participants queries
Education
No Degree - Commerce
Delhi University
New Delhi, India01.2016
No Degree - Commerce
Vidhya Bharti School
Ghaziabad, India01.2013
Skills
- Proficient in MS Office applications
- Fundamental SQL proficiency
- Basic internet knowledge
- Jira
- Confluence
- Salesforce Proficiency
- Ibm Mainframe
- Collaborative Teamwork
- API Data Integration
- Carrier Connection
- Effective Problem Resolution
DECLARATION
I confirm that the information provided by me is true to the best of my knowledge and belief. Place: Uttar Pradesh (Mohit Girotra)
Timeline
Benefits Support Analyst
Rippling
08.2025 - Current
Sr. Benefits Analyst
Conduent Business Services India LLP
03.2022 - 08.2025
Benefits Ops Administrator (BOA)
WIPRO LIMITED
09.2019 - 02.2022
Benefits Associate
Conduent Business Services India LLP
08.2017 - 03.2019
No Degree - Commerce
Delhi University
No Degree - Commerce
Vidhya Bharti School