MOHMMAD SHAFI
P2P OPERATION TOWER LEAD
Hyderabad
Summary
Results-oriented Senior Manager of Operations with 15+ years leading cross-functional Accounts Payable teams and optimizing business processes. Certified Six Sigma Green Belt with expertise in project management, compliance, and risk evaluation. Experienced in managing accounts payable functions across multiple regions, driving transitions, and enhancing client governance through detailed performance insights.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Account Payable Tower Lead
Genpact India Pvt Ltd
Hyderabad, Telangana
05.2019 - Current
- Leading a team of 50 overseeing Invoice processing, T&E, Helpdesk and Payment Process. Responsible for Daily Operations, People Management and Client Management.
- Managing accurate and timely processing of up to 125,000 invoices and payment of EUR 54 Million per Month for large, multi-site organizations. Assessed and closed A/P sub-ledger monthly, validated content and resolved various issues.
- First-time right transition: Successfully completed end to end transition for – Invoice processing, Payments and AP Month end activities for Europe (Serbia) based Clients. Travelled to Serbia for transition. (Nov 2019 – Apr 2020)
- First-time right transition: Successfully completed end to end transition for – Invoice processing, Payments and AP Month end activities for Europe (Romania) based Clients. It was Remote Transition. (Jan 2021 – June 2021)
- Played a major role in BOT implementation for Payment pay cycle.
- Implemented Process Automation and Process improvement Opportunities to reduce human effort in preparing the Allocation, Quality check and Threshold Audit activities.
- Spearheaded a Project from Operation to implement CORA (Helpdesk Case Manager and ticketing tool) partnering with Digital support team.
- Achieved Six Sigma Green Belt certification by Implemented Anomalies detection tool, Tool will help us in identifying the Anomalies at Vendor level.
- Managed a P2P process re-engineering project migrating from legacy Workflow tool to SAP VIM for Invoice processing.
- Providing Leadership & Operational Guidance to team leaders, facilitating resolution of complex P2P queries & enhance overall team productivity
- Review and Action SLA, Issue tracker, Escalations, prepare RCA for Invoice processing, payment and Travel and Expenses, ensure all Audits are closed on time.
- Prepare Client Metrics/Presentations for monthly & weekly governance calls.
- Mentor of Xcelerate idea (in-house CI competition) – 200 ideas submitted through various workshops with special focus on improving Accounts payable processes.
- Auditing High Dollar invoices to ensure (based on design threshold and Band level) proper control in place to mitigate the risk of incorrect payments.
- Daily review of aged items with managers to ensure the proper strategy in place to action aged items and proper allocation of tasks within team members
- Collaborating with other domains RTR, Fixed Assets, OTC, lease accounting to address the escalations from client
- During the new transition & Go live, the effective backlog plan created to ensure the proper management of volume and alignment of FTEs / resources
- Created FMEA (Failure mode effect analysis) and VSM (Value Stream Mapping) for each sub-processes in PTP for new transition
- Created SOPs during new transition and maintenance of SOPs on a regular interval
Team Leader
Cognizant Technology Solution Pvt LTD
Hyderabad, Telangana
04.2016 - 05.2019
- Lead a team of 20 Members overseeing Invoice processing, payments and T&E.
- Allocate work, monitor performance of team members, maintain productivity & leave tracker, coach, and train by identifying gaps in process.
- First contact point for all escalations emails and calls for Invoice processing, Travel and Expenses and Helpdesk, ensure SLA are met. Update metrics, RCA and report onshore.
- Successfully Implemented Service Now for Helpdesk addressing queries for Invoice processing and Travel and Expenses related.
- Played a major role in BOT implementation for file transfer from SAP to Keylink (Payment gateway)
- Provided Classroom training to clients on System navigation, Claim processing, approvals, reviews etc.
- Resolve AMEX related queries i.e. transaction not uploaded, duplicate transaction, late payment fees, AMEX outstanding balance and Refund.
- Process Re-engineering successfully completed Australia Foreign payment
- Help employees in Concur application navigation, submission of claims and approvals and in coding of non-PO invoices in inputting the General Ledger account, project id and cost center.
- Performer/POC for AP internal SOX audit and ensured all the process are aligned adhere to audit compliance. FMEA worked on the existing control and brought additional control to strengthen the process.
Process Specialist
Cognizant Technology Solution Pvt LTD
Hyderabad, Telangana
09.2010 - 04.2016
- Onsite Japan, Successfully Tested & Implemented SAP Travel and Expenses system, updating quick cards, workflow exception, process claims and handled queries.
- Successfully completed end to end transition for – Invoice processing, Payments and AP Month end activities for Japan based Clients.
- Creating and executing check, Local and international payment runs for APAC, UK & US.
- Validating the high dollar invoices during Payment run execution
- Debit balance and Block items Review and follow up during Payment Run
- Preparing and posting month end Interco settlement entries and payment for HRT (Hard Revenue Transfer), HCT (Hard Cost Transfer), GCT (Global Cost Transfer), IFRS, Intercompany and IA billing settlements.
- Working on daily TLM Bank reconciliation breaks and doing regular follow up to clear outstanding breaks.
- Preparing weekly SAR report for Bank reconciliation.
- Responsible for preparing BCS working and substantiating the balance before WD9 for AP accounts.
- US escheatment process- preparing quarterly escheatment letters and completing due diligence and escheatment process. Responsible for manual posting for escheatment.
- Processing T&E claims audit as pre-defined guidelines
- Resolving the T&E queries from employees and resolving their payment issues
- Creating and amending exceptional T&E approval workflow and T&E admin activities.
- Generating and publishing T & E BW reports as per Business requirement
Education
Master of Business Administration (MBA) - undefined
Osmania University
Hyderabad01.2010
Bachelor of Commerce (B. Com) - undefined
Osmania University
Hyderabad01.2008
Skills
Invoice management
Payment Management
Expense Management
Expense Compliance Review
Query Management
Operations Management
Business transitions
Business Transformations
Strategic planning
Performance reporting
Analytical Decision Making
ERP tools
Escalation Management
Client and People Management
Certification
Six Sigma Green Belt — Implemented Anomaly dictation tool for Invoice processing.
Accomplishments
- Onsite Japan, Successfully Tested & Implemented SAP Travel and Expenses system, updating quick cards, workflow exception, process claims and handled queries.
- Spearheaded transition & stabilization of operational processes for Serbia-based clients, 01/11/19 - 30/04/20
- Orchestrated the end-to-end transition of Romania client operation, 01/01/21 - 30/06/21
- Successfully completed end to end transition for – Invoice processing, Payments and AP Month end activities for Japan based Clients.
- Earned high praise and formal commendations from both client stakeholders and Genpact leadership for delivering exceptional outcomes
PERSONAL INFORMATION
DOB: 3rd Feb 1988, Marital Status: Married, Permanent Address: 5-1-86, Annapurna Colony, Mallapur, Hyd-500076
Timeline
Account Payable Tower Lead
Genpact India Pvt Ltd
05.2019 - Current
Team Leader
Cognizant Technology Solution Pvt LTD
04.2016 - 05.2019
Process Specialist
Cognizant Technology Solution Pvt LTD
09.2010 - 04.2016
Bachelor of Commerce (B. Com) - undefined
Osmania University
Master of Business Administration (MBA) - undefined
Osmania University