Mohnish Pandey
Mumbai
Summary
Customer-focused professional skilled in building rapport and trust with clients. Resourceful in active listening and problem-solving, enhancing customer satisfaction and retention. Committed to fostering team coordination and delivering exceptional service to support organizational objectives.
Overview
16
16
years of professional experience
Work History
Senior Admission Manager
Thrive Learn Global Pvt. Ltd
08.2023 - Current
- Achieved and consistently exceeded monthly and quarterly admission and revenue targets.
- Led the end-to-end admissions process for educational programs, from lead generation to successful enrollment.
- Managed high volume of inbound and outbound leads, achieving timely follow-ups that enhanced lead conversion rates.
- Collaborated with marketing teams to optimise lead conversion through targeted campaigns, webinars, and events.
- Counseled prospective students and parents on courses, career opportunities, and learning pathways.
- Built strong relationships with students and parents through personalised guidance and continuous support.
- Conducted detailed needs assessments to recommend the most suitable programs based on students' academic and career goals.
- Coordinated with academic, finance, and operations teams to ensure a smooth admission and onboarding process.
- Handled admission documentation, fee collection, and enrollment formalities with accuracy.
- Mentored and trained admission counselors on effective sales strategies and CRM best practices, improving team competency.
- Monitored team performance, prepared MIS reports, tracked KPIs, and implemented improvement plans.
- Resolved admission-related concerns promptly, ensuring an excellent customer experience and high student satisfaction.
- Maintained accurate records in CRM systems and generated reports for management review.
- Identified opportunities to improve admission processes, resulting in greater efficiency and better conversion rates.
Academic Manager – B2C Sales
Educare
04.2018 - 08.2023
- Managed end-to-end B2C sales of educational programs and learning solutions.
- Led a team of academic counselors and monitored sales performance to achieve monthly targets.
- Conducted follow-ups with prospective customers, converting leads into enrollments.
- Organised promotional activities, webinars, and outreach campaigns to attract and engage new leads.
- Counselled students and parents to identify academic needs and recommend tailored courses.
- Built and maintained strong relationships with students and parents, ensuring a high level of customer satisfaction.
- Coordinated with academic and operations teams to facilitate smooth onboarding and enhance learning experiences.
- Resolved customer queries and provided post-enrollment support to improve retention.
- Prepared sales reports, tracked KPIs, and analyzed performance to drive business growth.
- Trained and mentored team members on sales techniques, product knowledge, and customer engagement.
Business Owner / Founder
Aquarium Store & Franchise Operations
01.2011 - 12.2018
- Successfully expanded the business from a single store to a franchise operation.
- Founded and successfully grew an aquarium retail business, expanding it into a franchise model.
- Managed daily operations, inventory control, purchasing processes, and vendor relationships to ensure efficient business functionality.
- Managed sales, budgeting, billing, and overall business profitability.
- Planned and executed marketing activities and customer engagement initiatives, enhancing sales and elevating brand awareness.
- Recruited, trained, and supervised staff and franchise partners.
- Sold freshwater and marine fish, aquariums, filters, pumps, lighting, fish food, aquatic plants, medicines, and accessories.
- Designed and installed customized home and commercial aquarium setups.
- Provided expert guidance to customers on aquarium setup, fish selection, and aquatic plant care.
- Delivered comprehensive after-sales services, including maintenance, water quality testing, cleaning, equipment servicing, and fish health support, fostering customer loyalty.
- Increased customer retention through high-quality after-sales support and maintenance services.
- Built long-term customer relationships through excellent service and technical support.
Education
Higher Secondary Certificate - Accounting & Finance
Lords Universal College
Mumbai, MH01-2011
Secondary School Certificate -
Himalaya High School
Mumbai, MH01-2008
Bachelors Of Commerce - Accounting & Finance
University of Mumbai
Mumbai, IN-MHSkills
- Enrollment strategy
- Quality Assurance
- Client relationship management
- Customer Service
- Team coordination
- Problem-solving
- Active listening
- Resourcefulness
Language
English
Hindi
Marathi
Custom
I hereby declare that information mentioned above is true with the best of my knowledge.
Timeline
Senior Admission Manager
Thrive Learn Global Pvt. Ltd
08.2023 - Current
Academic Manager – B2C Sales
Educare
04.2018 - 08.2023
Business Owner / Founder
Aquarium Store & Franchise Operations
01.2011 - 12.2018
Higher Secondary Certificate - Accounting & Finance
Lords Universal College
Secondary School Certificate -
Himalaya High School
Bachelors Of Commerce - Accounting & Finance
University of Mumbai