Mohor ROY
Program Manager
Bengaluru,KA
Summary
Experienced Program Manager with proven expertise in technical analysis, process improvement, and cross-functional stakeholder management. Skilled in conducting technical assessments, translating complex data for non-technical audiences, and managing end-to-end project delivery. Demonstrated success in audit management, documentation analysis, and driving compliance standards, resulting in significant cost reductions and operational efficiencies. Strong background in mentoring teams and championing collaborative culture across diverse technical and business functions.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Manager
Amazon
12.2022 - Current
- Conducted technical assessments and stakeholder interviews: Led comprehensive technical evaluations across 21 marketplaces, interviewing subject matter experts to understand operational processes and translating complex technical findings into actionable business recommendations for senior leadership
- Managed end-to-end project delivery: Took ownership of marketplace expansion initiatives for Switzerland and Austria, coordinating with 4 cross-functional teams including tax technicians, technical personnel, and business specialists to deliver €306M anticipated 3-year program within budget and timeline
- Analyzed technical documentation and developed methodologies: Reviewed complex technical data and documentation to support Brand Coverage Improvement program methodology, achieving 86.5% coverage (exceeding 75% target) and generating ₹300M GMS through systematic analysis approach
- Mentored and developed technical teams: Spearheaded training and development of 14 professionals across multiple regions (India, EU9, MENA), investing in team capabilities and fostering inclusive culture that reduced operational expenses by $108,000
- Delivered compelling technical reports: Designed and executed "Go to Market" strategies for 3 product launches, creating clear documentation and presentations that conveyed technical innovation benefits to diverse stakeholders, exceeding adoption targets by 30%
- Coordinated data automation across concurrent projects: Leveraged SQL and built automated dashboards using Quicksight to deploy data solutions across multiple initiatives simultaneously, improving decision-making efficiency and conversion rates by 15%
- Championed cross-functional collaboration: Conducted regular field visits and technical interviews to understand operational challenges, implementing process improvements based on first-hand technical assessments and fostering one-team culture across diverse technical and business teams
Technical Operations Engineer
Amazon
06.2020 - 11.2022
- Conducted systematic technical analysis: Performed monthly technical audits identifying 200,000 catalog gaps through data analysis methodologies, providing prioritized recommendations based on technical assessment criteria
- Developed end-to-end technical delivery processes: Created comprehensive data delivery framework for Amazon Fresh Program across EU5 marketplace, enabling systematic addition of 900+ products and 150+ brands monthly (15% of total inventory) through structured technical approach
- Led technical testing and quality assurance initiatives: Executed 3 User Acceptance Testing sessions with 30 technical test cases, identified and resolved 2 critical technical issues affecting 21% of program scope, and developed updated Standard Operating Procedures with 4-day delivery timeline
- Implemented technical process improvement initiatives: Identified 3 critical technical process gaps through systematic analysis, developed and implemented updated procedures that reduced technical knowledge gaps from 52% to 5%, improving overall data quality by 6% through methodical approach
Education
Bachelor of Technology - Information Technology
MAKAUT
Kolkata, India06-2019
Skills
Technical Interview & Analysis: Proven ability to conduct structured technical assessments and translate complex findings for non-technical stakeholders
End-to-End Project Management: Experience managing complete project lifecycle from technical assessment through delivery and compliance
Documentation & Methodology Development: Strong track record in analyzing technical documentation and developing systematic methodologies
Team Development & Mentoring: Demonstrated success in training and developing technical teams while fostering inclusive culture
Cross-Functional Collaboration: Extensive experience working with diverse teams including technical specialists, business stakeholders, and senior leadership
Data Analysis & Automation: Proficient in SQL, data visualization tools, and implementing automated solutions across multiple concurrent projects
Process Improvement & Innovation: Proven ability to identify technical gaps and implement innovative solutions that drive measurable business outcomes
Awards & Honours
- Rising Star Award, 11/01/20
- Pure Performer, 12/01/21
- Pure Performer, 06/01/22
- Extra Miler, 10/01/22
- High Flyer, 05/01/25
Timeline
Manager
Amazon
12.2022 - Current
Technical Operations Engineer
Amazon
06.2020 - 11.2022
Bachelor of Technology - Information Technology
MAKAUT